Noelle Shirley
Nashville
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Specialist
1NB Bank
01.2024 - Current
- Troubleshoots and research all issues related to Online Banking and Bill Pay.
- Works with other departments on escalated online banking, mobile banking, and bill pay concerns.
- Resolves customer issues effectively.
- Works closely with Fraud and Security Department.
- Executed wire transfers, stop payments and account transfers.
- Processed account maintenance requests and checked for alignment with bank policy.
- Handled ATM service maintenance and disputes.
Credit Analyst
1NB Bank
05.2021 - Current
- Performed credit analysis and administrative duties to support credit function
- Created presentations for senior management summarizing findings from various credit analysis projects
- Analyzed cash flow, profitability, liquidity and other financial ratios to determine credit worthiness of borrowers
- Determined company risk through collection of necessary financial information from clients.
Financial Services Representative
Scott Credit Union
05.2020 - 05.2021
- Evaluated creditworthiness of loan applicants using established criteria while adhering to regulatory guidelines
- Analyzed financial statements and other related documents for accuracy and completeness prior to underwriting decisions
- Processed loan applications from start to finish while ensuring timely completion of all tasks involved in the process
- Generated new business opportunities through networking activities such as referral sources and cold calling techniques.
Branch Supervisor
Community Trust Bank
04.2015 - 02.2020
- Trained new employees in all aspects of banking operations including security protocols and customer service skills
- Managed day-to-day operations of the branch including scheduling staff shifts, ordering supplies
- Created reports on daily banking activities such as deposits, withdrawals, loan repayments
- Assisted customers with opening new accounts, applying for loans or transferring funds between accounts.
Education
Bachelor Of Science (B.S.) In Business Administration -
Southern Illinois University
Carbondale, IL12.2019
Skills
- Financial Data Analyzation
- Cross-Functional Communication
- Risk Mitigation
- Collateral Valuation
- Customer Accounts Management
- Operational Efficiency
Certification
Notary Public - Illinois
Timeline
Operations Specialist
1NB Bank
01.2024 - Current
Credit Analyst
1NB Bank
05.2021 - Current
Financial Services Representative
Scott Credit Union
05.2020 - 05.2021
Branch Supervisor
Community Trust Bank
04.2015 - 02.2020
Bachelor Of Science (B.S.) In Business Administration -
Southern Illinois University
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