Noella Garcia

• Led cross-functional teams to implement innovative healthcare solutions and improve patient outcomes.
• Developed strategic plans aligned with organizational goals to enhance operational efficiency and service delivery.
• Delivered comprehensive training programs for staff members on various software tools, platforms, and technologies essential to their roles. Work with the IS/HH&HSPC collaboration team to help develop and teach Epic Upgrades and issues found with Epic system including Hyperspace, Remote Client, & Third Party vendors
• Supervision of 8 staff
• Manage life cycle replacement of hardware and software.
• Oversees the accounts payable, and receivables for home health. Oversees required corporate reporting and reconciliations to ensure accurate financial presentation and timely completion
• Assists Administrator with Developing, implementing, and managing policies and budget, ensuring cost control and expenses are in alignment with the budget
• Workque and Errors by Monitoring assigned work queues and other system functions as needed and Monitors & ensures others are working assigned work queues. DNB WQ’s for all billing errors
• Manages eligibility process to ensure patients are covered for services. Manages Insurance Authorization Process to ensure approval for services. Oversees Denials and audit requests to ensure complete and timely records are received. Write Offs – review and work to reduce and with establishing actions plans to prevent further AWO
• Work to improve the Revenue Cycle workflow by assessing processes, educating on workflows, correcting errors, assessing work queue trend.
• Ensures business credentials for specified location are obtained and sent to insurance companies and governing bodies to keep offices functioning and continued revenue. Completes and send applications for licensing and accreditation for offices to meet local, state, and government requirements.
• Ensures EMR/ROI requests are completed to ensure payment and/or compliance.
• Process payroll
• Epic Certified Trainer
• Able to oversee office operations from referral/admission until discharge and billing
• Fleet Car Management & Employee Credentials
• Illinois Review Choice Demonstration (RCD) review and submission

• Assisted in triaging patients, ensuring timely and appropriate care delivery.
• Monitored vital signs and reported changes to medical staff for prompt intervention.
• Prepared and maintained medical equipment for emergency procedures and interventions.
• Documented patient information accurately in electronic health records for continuity of care.
• Demonstrated adaptability in fast-paced environments by managing multiple tasks simultaneously while maintaining high levels of accuracy under pressure.
• Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
• Enhanced ER efficiency through proficient use of medical equipment like EKG machines, defibrillators, and vital sign monitors.

**Started during COVID in ER and work PRN only if needed

• Coordinated emergency response efforts and ensured team readiness during drills and live incidents.
• Developed and implemented training programs for new volunteers to enhance operational efficiency.
• Supervised equipment maintenance schedules, ensuring optimal performance of firefighting tools and vehicles.
• Streamlined communication protocols among team members, improving response times during emergencies.

** Retired after 25 years of service (Captain /EMTB)