Noam Rothman
Summary
As a highly motivated B.Sc. Med graduate and customer success expert, I bring valuable insights from clinical practice and the healthcare system. With a data-driven approach and hands-on experience in managing large-scale projects, I am a true team player with an unwavering attention to detail.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Operations Support Specialist
Chevron
1 2016 - Current
- Analyzing data and performance, based on open-source intelligence in order to mitigate risks, presenting key points to stakeholders
- Optimized resource allocation by analyzing project needs and matching appropriate staff to tasks at hand.
- Coordinated with vendors, customers and internal departments to understand, monitor and communicate changes to workflows
- Performed administrative duties and prepared operational procedures to assist operations support manager.
Customer Success Specialist
Antidote Health
03.2021 - 01.2022
- Working within the B2C telemedicine industry, leading the engagement of assigned accounts to maximize revenue and exceed goals
- Managed high-volume caseloads for optimal productivity while maintaining strict attention to detail.
- Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
QA Specialist
Webyclip
01.2016 - 01.2017
- Building and cultivating large-scale databases, Identifying and tracking product faults
- Supported successful product launches by performing rigorous pre-release validation tests in close collaboration with development teams.
- Reduced software defects by efficiently identifying, documenting, and reporting issues to development teams.
Combat Operations Officer
Israeli Naval Commando
01.2011 - 01.2015
- Creating and cultivating a large database, using automation for efficient follow-up and pin-point malfunctions.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Monitored unit operations in dynamic, challenging environments with high level of situational awareness.
- Improved overall department efficiency by streamlining processes and implementing new policies.
Education
Bachelor of Science - Medical Sciences
Hebrew University of Jerusalem
05.2019 - 05.2022
Skills
Microsoft Office
Languages
Hebrew
Proficient
C2
English
Proficient
C2
Accomplishments
- Psychometric score - 745
- Military award for outstanding performance
Timeline
Customer Success Specialist
Antidote Health
03.2021 - 01.2022
Bachelor of Science - Medical Sciences
Hebrew University of Jerusalem
05.2019 - 05.2022
QA Specialist
Webyclip
01.2016 - 01.2017
Combat Operations Officer
Israeli Naval Commando
01.2011 - 01.2015
Operations Support Specialist
Chevron
1 2016 - Current
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