Judaism
Noa Amalia Arazi
Jerusalem
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
2
2
Languages
Work History
Lobby Ambassador
The Dan Hotel
Tel Aviv
09.2023 - Current
- Welcomed guests to the hotel with a friendly demeanor and smile and directed them to the reception.
- Maintained lobby, hallway cleanliness.
- Worked with other staff members as Receptionists and Bell-Boys for a smooth welcome.
- Provided exceptional customer service to promote a positive staying-going experience.
- Greeted customers with a smile and provided friendly, knowledgeable service, provided information about the facility.
- In charge of the LHW (Leading Ho s Of The World) standards.
Front Desk Receptionist
The King David Hotel
Jerusalem
01.2023 - 09.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees, and payments.
- Trained new team members on company procedures, customer service and issue resolution.
- Check-ins and Outs.
- Supported local museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests, tourism consular, and planning.
Guest Relations Coordinator
The Dan Hotel
Tel Aviv
07.2022 - 06.2023
- Greeted guests upon arrival by providing warm welcome.
- Created welcoming and comfortable environment for guests.
- Escorting guests to their rooms upon arrival.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Responded to guest inquiries to maximize guest satisfaction.
- Resolved customer problems and complaints.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Human Resources Officer
IDF
North
07.2020 - 07.2022
Education
High School Diploma -
Ami Asaf
Israel 05.2001 -
Skills
Office administration
Guest services
Hospitality service expertise
Multitasking Abilities
Active Listening
Problem-Solving
Interests
Education
Timeline
Lobby Ambassador
The Dan Hotel
09.2023 - Current
Front Desk Receptionist
The King David Hotel
01.2023 - 09.2023
Guest Relations Coordinator
The Dan Hotel
07.2022 - 06.2023
Human Resources Officer
IDF
07.2020 - 07.2022
High School Diploma -
Ami Asaf
05.2001 -