Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Noa Amalia Arazi

Jerusalem

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
2
2
Languages

Work History

Lobby Ambassador

The Dan Hotel
Tel Aviv
09.2023 - Current
  • Welcomed guests to the hotel with a friendly demeanor and smile and directed them to the reception.
  • Maintained lobby, hallway cleanliness.
  • Worked with other staff members as Receptionists and Bell-Boys for a smooth welcome.
  • Provided exceptional customer service to promote a positive staying-going experience.
  • Greeted customers with a smile and provided friendly, knowledgeable service, provided information about the facility.
  • In charge of the LHW (Leading Ho s Of The World) standards.

Front Desk Receptionist

The King David Hotel
Jerusalem
01.2023 - 09.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees, and payments.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Check-ins and Outs.
  • Supported local museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests, tourism consular, and planning.

Guest Relations Coordinator

The Dan Hotel
Tel Aviv
07.2022 - 06.2023
  • Greeted guests upon arrival by providing warm welcome.
  • Created welcoming and comfortable environment for guests.
  • Escorting guests to their rooms upon arrival.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Resolved customer problems and complaints.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Human Resources Officer

IDF
North
07.2020 - 07.2022

Education

High School Diploma -

Ami Asaf
Israel
05.2001 -

Skills

Office administration

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Interests

Judaism

Education

Timeline

Lobby Ambassador

The Dan Hotel
09.2023 - Current

Front Desk Receptionist

The King David Hotel
01.2023 - 09.2023

Guest Relations Coordinator

The Dan Hotel
07.2022 - 06.2023

Human Resources Officer

IDF
07.2020 - 07.2022

High School Diploma -

Ami Asaf
05.2001 -

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Noa Amalia Arazi