Nkosi Hampton
Chicago
Summary
Results-driven professional with a proven track record in organizing, motivating, and leading operations teams to achieve optimal performance. Expertise in efficient data organization and strict adherence to operating procedures ensures seamless administrative support and task execution. Passionate about special projects that involve developing goals and deadlines while maintaining a strong focus on quality assurance. Eager to leverage skills and innovative ideas in a dynamic environment, consistently exceeding expectations and fostering growth opportunities within the organization.
Overview
9
9
years of professional experience
Work History
OWNER
Kosii kosmetics
Chicago, IL
02.2021 - Current
- Directed operations of small business specializing in skincare product development and customer order fulfillment.
- Assisted in managing operations including marketing data collection, analytics, order processing, customer service, bookkeeping, and administrative tasks.
Cashier/Front End Associate
Arby's Restaurant
Downers Grove, IL
01.2026 - 03.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer, ensuring accountability and minimizing discrepancies.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new staff on cash handling procedures and customer interaction protocols.
OUTREACH & DATA SPECIALIST
Puerto Rican Cultural Center
Chicago, IL
07.2023 - 01.2025
- Designed and implemented outreach initiatives aimed at connecting with specific audience segments.
- Compiled and organized information for electronic conversion and filing in CDC database.
- Structured and maintained data entries to enhance database accessibility and efficiency.
HIV/STI TESTER
Puerto Rican Cultural Center
Chicago, IL
02.2023 - 07.2023
- Administered rapid HIV and STI screenings, facilitating immediate access to critical health information for individuals.
- Developed and distributed resources to encourage safer sex practices among diverse populations.
- Facilitated community outreach efforts to inform and educate residents about accessible services tailored to their needs.
TEAM LEAD
Blommers Chocolate
Chicago, IL
02.2022 - 05.2022
- Directed team operations and provided guidance to ensure readiness for daily responsibilities.
- Coordinated team efforts to guarantee on-time delivery of quality outcomes.
CUSTODIAN/MAINTENANCE
John H. Stroger Jr. Hospital of Cook County
Chicago, IL
10.2021 - 12.2021
- Adhered to cleaning and maintenance protocols to ensure timely and high-quality outcomes.
MAIL SORTER/MACHINE OPERATOR
Post Office USPS
Itasca, IL
08.2021 - 10.2021
- Proficient Learning and operating of all mail processing equipment and barcode applications.
- Ensure the timely and accurate handling of all mail and accountable items.
PACKAGE HANDLER
UPS
Hodgkin, IL
11.2020 - 02.2021
- Executed consistent loading and unloading of trucks in adherence to established guidelines.
- Utilized forklift and lifting equipment to support material handling and logistics operations.
PEER ADVOCATE AND ATTENDANT
BROADWAY YOUTH CENTER
Chicago, IL
07.2018 - 09.2020
- Engaged with youths in drop-in center to provide comprehensive support and resources.
- Promoted assistance availability through effective outreach and communication strategies.
- Facilitated tabling events and HIV testing initiatives to enhance community health outreach.
Customer Service Representative
Vixxo
Oakbrook Terrace, IL
05.2017 - 04.2019
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Managed escalated issues, providing effective solutions and enhancing client relationships.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new staff on company policies, service protocols, and system navigation best practices.
Education
Apprentice -
Chicago House And Social Service Agency
Chicago, IL06.2018
High School - undefined
Nicholas Senn HS
05.2016
Skills
- Administrative Support
- Data entry and database management
- Communication/Interpersonal Communication
- Customer service
- Equipment operation
- Scheduling Experience
- Organization
- Program Management
- Collaborating/Teamwork
- Forklift operation
- Attention to detail
- Adaptability
- Problem Solving
Timeline
Cashier/Front End Associate
Arby's Restaurant
01.2026 - 03.2026
OUTREACH & DATA SPECIALIST
Puerto Rican Cultural Center
07.2023 - 01.2025
HIV/STI TESTER
Puerto Rican Cultural Center
02.2023 - 07.2023
TEAM LEAD
Blommers Chocolate
02.2022 - 05.2022
CUSTODIAN/MAINTENANCE
John H. Stroger Jr. Hospital of Cook County
10.2021 - 12.2021
MAIL SORTER/MACHINE OPERATOR
Post Office USPS
08.2021 - 10.2021
OWNER
Kosii kosmetics
02.2021 - Current
PACKAGE HANDLER
UPS
11.2020 - 02.2021
PEER ADVOCATE AND ATTENDANT
BROADWAY YOUTH CENTER
07.2018 - 09.2020
Customer Service Representative
Vixxo
05.2017 - 04.2019
High School - undefined
Nicholas Senn HS
Apprentice -
Chicago House And Social Service Agency
EDUCATION/TRAINING
- Bloodborne pathogen training - August 2019
- HIV testing training - September 2019
- Mandated reporter training - September 2019
- HIPAA Awareness for Healthcare Providers - September 2019
- GC/CT Specimen CollectionTraining - February 2023
- Fundamentals of Motivational Interviewing (MI) - April 2023
- Personalized Cognitive Training - May 2023
- Health Insurance Marketplace Training - June 2023
- ARTAS Strengths-Based Case Management Course- June 2023
- Forklift Operator Course