Summary
Overview
Work History
Education
Skills
Obejective
Languages
Timeline
Generic
Nizan Bashan

Nizan Bashan

Kfar Saba

Summary

Diligent NOC Engineer with a year of experience in thorough planning and oversight of critical network infrastructure improvements. Seasoned expert at maintaining methods and procedures for creating and scheduling system maintenance. Key identification and analysis of equipment performance to reach NOC performance expectations. Critical contributions to setting network thresholds, coordinating projects and leading operations assessment.

Overview

2
2
years of professional experience

Work History

NOC Engineer and First Escalation Troubleshooting

Radware
06.2023 - Current
  • Working with customers all over the world 24/7 in an ERT Team supplying initial assistance and troubleshooting of networking issues (Tear 1 NOC Engineer).
  • Improved network performance by monitoring, troubleshooting, and resolving complex technical issues.
  • Updated internal customers regarding open tickets and status of resolutions, conducting live sessions, hotline calls, emergency On-Boarding and more, alongside monitoring, reporting and handling escalations.
  • Coordinated working in a large team, and collaborating with other teams to assist in resolving networking and other field related issues.
  • Exceeded SLA standards for response times and problem resolution.
  • Working with different tools such as: MoovingOn, Kentik, Grafana, Kibana/Elastic, Hostracker, Pingdom, DNS Checker, Zabbix, Maxmind, Looking Glass, Ping.pe, Monday, Jira, Jenkins, RadB, Netbox, Secure CRT/CLI, Putty, CMD Commands and more.
  • Conducted root cause analyses following incidents, implementing corrective actions to prevent recurrence and maintain service quality standards.
  • Contributed to the continuous improvement of team processes, identifying areas for optimization and recommending innovative solutions.
  • Kept detailed documentation on each support ticket and added lessons learned to knowledge base.

Instructor

Techno-Land
12.2021 - 12.2022
  • Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Boosted student performance by providing individualized support and targeted feedback.
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Increased student motivation by developing engaging lesson plans that catered to various learning styles.
  • Mentored new teachers, sharing valuable insights and strategies for classroom success.

Education

Bachelor of CS - Computer Science

Open University
Tel Aviv, Israel

Skills

  • System monitoring

  • Load Balancing

  • Network Troubleshooting

  • Technical Support and Assistance

  • Critical Thinking

  • Java

Obejective

Seeking a role in an intern programming in a position in a challenging and stimulating environment that encourages personal and professional development.

Languages

Hebrew
Native language
English
Proficient
C2

Timeline

NOC Engineer and First Escalation Troubleshooting

Radware
06.2023 - Current

Instructor

Techno-Land
12.2021 - 12.2022

Bachelor of CS - Computer Science

Open University

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Nizan Bashan