Kaniya Khaaliq
Oak Park,IL
Summary
Detail oriented Customer Service Professional experienced in high volume environments. Achieved effective engagement through strong interpersonal skills and a solid understanding of communication strategies. Focused on delivering accurate data entry, resolving discrepancies, and managing multiple priorities efficiently.
Overview
4
4
years of professional experience
Work History
Sales Associate
Victoria’s Secret
Greensboro, NC
10.2024 - 07.2026
- Collaborated with a diverse team of 25+ employees to discuss daily operations, meet shared goals, and maintain efficient workflow in a fast-paced environment.
- Managed multiple priorities during peak business hours while maintaining professionalism, accuracy, and a positive customer experience for an average of 50+ customers per shift.
- Operated point-of-sale and inventory systems to process transactions, manage merchandise, and maintain accurate records.
- Resolved customer concerns by identifying needs, researching available solutions, and communicating appropriate next steps while following company policies.
Cashier/Customer Service Representative
Lowe's
Greensboro, NC
03.2026 - 07.2026
- Demonstrated proficiency in computer based systems to retrieve, enter, and update information while assisting 50+ customers and completing daily operational tasks.
- Processed customer purchases, returns, and exchanges throughout 8 hour shifts, consistently following established procedures and maintaining transaction accuracy.
- Managed multiple tasks and competing priorities while maintaining accuracy and attention to detail during periods of high customer volume.
- Communicated with 10+ coworkers and members of management to relay information, clarify discrepancies, coordinate responsibilities, and resolve customer concerns.
Undergraduate Researcher
North Carolina Agricultural and Technical State University
Greensboro, NC
01.2023 - 01.2025
- Designed and conducted 3 original research studies, applying ethical research practices and literature review skills to contribute to academic knowledge.
- Collected, coded, and analyzed quantitative data using SPSS and Excel.
- Developed research papers and presented findings to peers and faculty, enhancing understanding of research topics in a classroom symposium.
Education
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University
Greensboro, NCSkills
- Inventory Management
- Data entry
- Information Verification
- Computer & Database Systems
- Microsoft Word & Excel
- Attention to Detail
- Problem Solving
- Time Management
Timeline
Cashier/Customer Service Representative
Lowe's
03.2026 - 07.2026
Sales Associate
Victoria’s Secret
10.2024 - 07.2026
Undergraduate Researcher
North Carolina Agricultural and Technical State University
01.2023 - 01.2025
Bachelor of Arts - Psychology
North Carolina Agricultural And Technical State University