Nivea Phillips
Chicago
Summary
Dynamic Lead Sales Associate with a proven track record in delivering exceptional customer service and mentoring team members. Skilled in problem-solving and effective communication, driving sales through positive customer experiences.
Overview
10
10
years of professional experience
Work History
Lead Sales Associate
Eataly Chicago
Chicago
04.2017 - Current
- Led team to deliver exceptional customer service and product knowledge, maximizing sales potential.
- Trained new associates on sales techniques and product offerings, enhancing team effectiveness.
- Assisted customers with inquiries, ensuring satisfactory experiences and fostering repeat business.
- Received shipments, signed off on packages, and documented incoming items in computer system.
- Supervised daily operations of sales associates, driving productivity and maintaining service standards.
- Greeted customers, providing accurate product information to enhance shopping experience.
- Maintained current knowledge of store policies regarding payments, returns, and exchanges.
- Performed cashier duties during peak times, ensuring efficient transaction processing.
Supervisor
goddness n baker
Chicago
04.2016 - 03.2017
- Directed team of 15 employees in daily operations, ensuring smooth workflow and high service quality.
- Supervised daily operations in a fast-paced bakery environment.
- Monitored employee productivity, providing feedback and coaching to foster professional growth.
- Trained and mentored team members on best practices and processes.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Developed strategies to enhance customer service standards, resulting in improved customer satisfaction.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Enforced food safety standards and compliance with health regulations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Streamlined workflow processes, reducing project completion times.
Education
High School Diploma -
Collins High School
Chicago, IL06-1996
Skills
- Sales training
- Product knowledge
- Lead generation
- Sales efficiency
- Customer service
- Client relationship management
- Customer satisfaction
- Cash handling
- Payment handling
- Sales transaction processing
- Inventory management
- Inventory control
- Performance monitoring
- Workflow coordination
- Operational efficiency
- Retail store operations
- POS system operation
- POS systems
- POS system expertise
- Team leadership
- Staff supervision
- Mentoring and training
- Staff development
- Schedule preparation
- Shift scheduling
- Performance monitoring
- Performance evaluation
- Conflict resolution
- Problem solving
- Stress management
- Time management
- Effective communication
- Communication skills
- Friendly and outgoing
- Relationship building
- Visual merchandising
- Hospitality services
- Needs assessment
- Assignment delegation
- Store procedures
- Shift scheduling
- Performance evaluation
- Inventory and stocking
- Customer satisfaction
- Needs assessment
- Visual merchandising
Timeline
Lead Sales Associate
Eataly Chicago
04.2017 - Current
Supervisor
goddness n baker
04.2016 - 03.2017
High School Diploma -
Collins High School