Nivea Harris
Maywood
Summary
Customer-focused and detail-oriented professional who transitioned from retail customer service to quality assurance, bringing a strong commitment to accuracy, accountability, and strategic task planning. Known for resolving issues with patience and professionalism, ensuring high levels of customer satisfaction. Skilled in identifying product non-conformities, maintaining detailed documentation, and following established procedures. Combines a strong work ethic with excellent communication, adaptability, and a focus on delivering consistent, high-quality results.
Overview
6
6
years of professional experience
Work History
Quality Assurance Technician
Multi-Color Corporation
08.2022 - Current
- Evaluate samples against standards by completing measurements, and visual inspections while keeping detailed record for future reference
- Constantly identify manufacturing process errors as well as product non-conformities to ensure label quality
- Accept and respond to customer criticism by taking accountability and adjusting inspection procedures based on customer requirements
- Assessing the magnitude of product issues, and making decisions based on customer history and prior complaints
- Clearly relaying information across shifts via email in a daily Quality Report as well as an extensive verbal shift briefing
- Simplifying complicated manufacturing processes into terms that can be understood by customers
- Performing routine maintenance and calibration on all tools used for inspection
Encoder
DHL ECommerce
11.2021 - 08.2022
Customer Service Advocate
Target
08.2020 - 11.2021
- Effectively managing competing priorities such as employee break schedule, controlling customer traffic at checkout lanes, and specific customer issues
- Attentively leading and training employees while performing my own specific duties
- Remaining calm, professional, and solution-based in emotionally charged situations with customers and team members
- Actively listening while showing validation, understanding, and sensitivity when dealing with customer complaints and concerns
- Maintaining transparency and taking accountability during customer conflict resolution
- Utilizing multiple computer system and applications to assist customers
- Overseeing cash drawers in multiple checkout lanes during store hours and making sure they are properly closed at store closing
Crew Trainer
White Castle
05.2019 - 08.2020
Education
High School Diploma -
Proviso Math And Science Academy
Forest Park, IL05-2020
Skills
- Prioritizing Task
- Computer Proficiency Typing (40 WPM)
- Microsoft Office/ Google Workspace
- Accurate Documentation and Reporting
- Clear Written and Verbal Communication
- Customer Service Values
- Detail-oriented
- Team Work
- Honesty/Transparency
- Proactive
Timeline
Quality Assurance Technician
Multi-Color Corporation
08.2022 - Current
Encoder
DHL ECommerce
11.2021 - 08.2022
Customer Service Advocate
Target
08.2020 - 11.2021
Crew Trainer
White Castle
05.2019 - 08.2020
High School Diploma -
Proviso Math And Science Academy
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