Nitzan Yehoshua
Tel Aviv
Summary
Third-year honor student in Industrial Engineering and Management with military experience in network support and Help Desk operations.
Skilled in troubleshooting IT systems, monitoring infrastructure, and managing field incidents.
Experienced in technical documentation, task prioritization, and working with enterprise tools in real-time environments.
Overview
7
7
years of professional experience
Work History
Field Support Technician
Malam Team
Tel Aviv
06.2018 - Current
- Provided on-site technical support for fare collection systems in public buses.
- Diagnosed and resolved network issues (TCP/IP, CAN-bus), and hardware failures (GPS, validators, control units).
- Supported drivers and operations teams; escalated complex issues to R&D and Tier 2 support.
- Maintained system uptime, performed replacements, and documented incidents.
Internship in Onboarding Team
Agora
Tel Aviv
11.2024 - 02.2025
- Managed structured documentation and onboarding data for enterprise clients.
- Supported technical onboarding workflows and tracked system configuration info.
- Gained exposure to internal tools, processes, and documentation standards.
Education
Bachelor of Science - Industrial Engineering and Managment
Shenkar
Ramat Gan10.2026
High School - Computer Science, Physics, Mathematics
'Begin' High School
Rosh Ha'Ayin06.2016
Skills
- SQL
- Excel
- Python
- Apache Hadoop
- Linux
- Javascript
- HTML
- CSS
Military Service
Network Technician & Help Desk Team Lead | IDF Teleprocessing Corps | 09/2017-05/2020
- Completed CCNA training and served as a network and IT support technician
- Handled network and computer issues across the division, including field troubleshooting
- Promoted to team lead after five months, managing daily Help Desk operations and task assignments.
Websites
Timeline
Internship in Onboarding Team
Agora
11.2024 - 02.2025
Field Support Technician
Malam Team
06.2018 - Current
Bachelor of Science - Industrial Engineering and Managment
Shenkar
High School - Computer Science, Physics, Mathematics
'Begin' High School
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