Nitali Nguyen
Chicago
Summary
Dedicated professional with a background in customer service, food safety, and team dynamics. Demonstrated ability to handle high-pressure situations with composure, while maintaining cleanliness and efficiency. Strong interpersonal skills enhance team performance and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Crew Shift Leader
SeoulSpice
Chicago
05.2026 - Current
- Opened and closed store daily, ensuring all security protocols were followed.
- Maintained cleanliness of food bar equipment and work stations to promote hygiene and safety.
- Verified order quality and completeness to uphold customer satisfaction.
- Recorded daily temperature data to ensure compliance with health standards.
Barista Shift Lead
GONG CHA Tea
Chicago
05.2023 - 02.2025
- Coordinated with team members to streamline workflow during peak hours, enhancing customer service.
- Trained new baristas on coffee preparation techniques and customer service standards, fostering team efficiency.
- Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
- Prepared a variety of beverages according to customer preferences and recipes.
- Upheld cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
Waitress
Vietnamese Pho Restaurant
08.2017 - 01.2019
- Demonstrated strong multitasking abilities, efficiently balancing multiple tables and orders to deliver prompt service.
- Managed high-pressure situations with composure, ensuring excellent service standards during busy shifts.
- Conducted timely check-ins with customers to take orders and confirm meal satisfaction, addressing any issues proactively.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
Education
Associate Degree - Business
Arrupe College of Loyola University
Chicago05-2022
High School Diploma -
Nicholas Senn High School
Chicago06-2017
Skills
- Empathy and customer service
- Team collaboration
- Attention to detail
- Effective communication
- Staff management
- Cleanliness and organization
- Continuous learning
- Multitasking
Languages
- English
- Vietnamese
Hobbies and Interests
- Biking
- Knitting and Crochet
- Reading books
Timeline
Crew Shift Leader
SeoulSpice
05.2026 - Current
Barista Shift Lead
GONG CHA Tea
05.2023 - 02.2025
Waitress
Vietnamese Pho Restaurant
08.2017 - 01.2019
Associate Degree - Business
Arrupe College of Loyola University
High School Diploma -
Nicholas Senn High School