Nita Toch
Wheeling
Summary
Results-driven Senior Operations Analyst with extensive expertise in deductions management, supply chain operations, and order fulfillment within SAP and Salesforce environments. Proven track record in resolving high-value invoice discrepancies and streamlining workflows, resulting in significant improvements in operational efficiency through data-driven analysis and proactive problem-solving. Recognized for exceptional cross-functional collaboration and stakeholder communication, consistently enhancing customer satisfaction while supporting accurate order processing and driving continuous process improvement initiatives. Committed to leveraging analytical skills and attention to detail to deliver impactful solutions that align with organizational goals.
Overview
9
9
years of professional experience
Work History
Sr. Operations Analyst - Deductions
Topco Associates LLC
Itasca, IL
12.2022 - Current
- Collaborate with accounts receivable to resolve high-priority, high-dollar deductions, improving cash flow and reducing outstanding receivables.
- Lead resolution of short-invoice cases, pricing discrepancies, and damaged product claims.
- Review and approve incoming SAP orders, identify transmission discrepancies, and initiate corrective actions to ensure accurate supplier fulfillment.
- Coordinate weekly and monthly cross-functional meetings with members and suppliers to drive the timely closure of open deductions and escalation items.
- Analyze SAP and Excel data to identify root causes of supply issues, recommending process improvements to reduce recurring errors.
- Lead cross-functional teams to implement strategic initiatives enhancing workflow efficiency.
- Develop and maintaine performance metrics to monitor operational effectiveness and drive decision-making.
- Collaborate with stakeholders to streamline processes, reducing turnaround times and improving service delivery.
- Manage member and vendor requests using Salesforce CRM and supply chain visibility tools to ensure accurate, on-time order shipments.
- Process failed IDoc orders and serve as backup for rejected EDI order handling and related exception resolution.
General Manager
Te'Amo Boba Bar
Schaumburg, IL
05.2022 - 12.2022
- Oversaw daily store operations, enhancing workflow and maintaining high service quality.
- Recruited, trained, and coached team members, resulting in high customer satisfaction and consistent operations.
- Managed POS transactions, ensuring accuracy in cash drawer reconciliation and secure tip distribution.
- Maintained inventory accuracy through regular counts and prepared weekly order planning to prevent shortages.
- Handled customer inquiries and resolved complaints to enhance service experience and repeat business.
Fulfillment Specialist - SLS Cloud Mgmt
Epitec, Inc. (Assigned to CDW)
Lincolnshire, IL
10.2021 - 05.2022
- Prepared order forms, subscription records, and invoices with complete documentation and accurate contact information for stakeholders.
- Maintained billing accuracy by reviewing invoice data and resolving discrepancies to ensure correct customer billing.
- Collaborated with internal teams to verify ordering data and support accurate customer orders and billing.
- Managed claims and orders through the full processing lifecycle and identified workflow improvements to increase efficiency.
- Served as a backup for team members and supported management on project coordination from pre- to post-sales.
- Reconciled operational reports according to established guidelines.
Operations Support Specialist II
Accurate Background
Rolling Meadows, IL
05.2017 - 10.2021
- Resolved Salesforce cases for clients, applicants, and internal associates,
ensuring timely resolutions and high service standards. - Processed and audited new client orders and specialty packages to
maintain billing accuracy and compliance with client requirements. - Conducted detailed research to verify applicants' PII and background
information, supporting accurate applicant assessments. - Developed and delivered training for new associates, enhancing onboarding effectiveness and decreasing ramp time.
- Identified and documented process improvements, streamlining workflows and minimizing recurring errors.
Education
DePaul University
Chicago, ILSkills
- SAP and Salesforce expertise
- Tableau data visualization
- Analytical skills and Problem-solving
- Operations and Data analysis
- Detail-oriented approach
- Client service optimization
- Development of training initiatives
- Detailed document analysis
- Workflow optimization
- Project coordination and Scheduling
- Team leadership and Collaboration
Timeline
Sr. Operations Analyst - Deductions
Topco Associates LLC
12.2022 - Current
General Manager
Te'Amo Boba Bar
05.2022 - 12.2022
Fulfillment Specialist - SLS Cloud Mgmt
Epitec, Inc. (Assigned to CDW)
10.2021 - 05.2022
Operations Support Specialist II
Accurate Background
05.2017 - 10.2021
DePaul University