Summary
Overview
Work History
Education
Skills
Additional Information - Activities
Affiliations
Timeline
Generic

Ni’Sierra Henning

Chicago

Summary

Proven Hairstylist and Sales Associate with a track record of enhancing customer satisfaction and mastering retail sales strategies. At Self Employed, launched successful marketing campaigns and excelled in relationship building, showcasing advanced communication and problem-solving skills. Achieved notable customer service recognition, blending hard skills in business management with soft skills in team leadership.

Overview

7
7
years of professional experience

Work History

Hairstylist

Self Employed Web
Chicago
08.2022 - Current
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Organized scheduling of appointments throughout the day.
  • Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Maintained relationships with key customers through regular communication.
  • Formulated and launched marketing and promotional campaigns to maximize profits.
  • Managed social media presence and directed programs to improve social media reputation and recognition.

Sales Associate

Aldi
Chicago
04.2021 - 08.2021
  • Maintained store presentation by restocking and organizing food displays, ensuring products were visually appealing and accessible to customers.
  • Monitored and replenished boxing stations, removing empty containers from the sales floor to maintain a clean and organized environment.
  • Managed outdoor responsibilities during COVID-19, including sanitizing shopping carts, and enforcing store policies on personal bags.
  • Regulated store capacity by tracking customer entry and exit, ensuring compliance with occupancy limits.
  • Maintained accurate daily records of in-store customer traffic for operational efficiency.

Sales Associate/Cashier

K&G Fashion
Chicago
06.2020 - 08.2020
  • Managed the restocking and organization of the Kids’ and Men’s clothing departments, ensuring items were properly sorted by size and brand for a well-maintained shopping experience.
  • Maintained department presentation by grouping similar items together, and keeping racks neat and orderly.
  • Assisted customers at checkout, processing transactions efficiently while providing friendly customer service.
  • Handled tailoring orders by accurately inputting requests and attaching tailoring tags at the register.
  • Worked with fellow sales team members to achieve group targets.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.

Sales Associate/Cashier

Wingstop
Chicago
08.2018 - 02.2019
  • Prepared food while ensuring quality and efficiency in a fast-paced environment.
  • Greeted customers, took orders, and processed transactions accurately at the register.
  • Managed multiple responsibilities, including cooking, cashiering, and answering phone orders.
  • Maintained cleanliness throughout the restaurant to ensure a welcoming dining experience.
  • Restocked food and supplies throughout the shift to keep operations running smoothly.
  • Adapted to a high-energy environment, I stayed on my feet and engaged throughout the entire shift.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Identified needs of customers promptly and efficiently.
  • Recognized by management for providing exceptional customer service.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Operated equipment and machinery according to safety guidelines.

Education

High School -

Baker College Prep
Chicago
06.2019

Elementary School -

Burnham Elementary School
Chicago
06.2015

Some College (No Degree) - Interdisciplinary Business Studies

Illinois State University
Normal, IL

Skills

  • Marketing campaigns
  • Problem solving
  • Time management
  • Relationship building
  • Attention to detail
  • Quick learner
  • Outstanding customer service
  • Advanced communication skills
  • Relationship building and management
  • Sales expertise
  • Retail sales strategies
  • Endurance
  • Networking expertise
  • Team leadership
  • Business management

Additional Information - Activities

  • Played basketball, ran track, cheerleading team, step team in middle school.
  • Captain and co-captain of the cheerleading team, dance team, majorette team in high school.
  • Participated in community service while in high school.

Affiliations

  • Event Planning
  • President of college majorette team
  • Small Business Owner
  • Social media and content creation
  • Community Service

Timeline

Hairstylist

Self Employed Web
08.2022 - Current

Sales Associate

Aldi
04.2021 - 08.2021

Sales Associate/Cashier

K&G Fashion
06.2020 - 08.2020

Sales Associate/Cashier

Wingstop
08.2018 - 02.2019

High School -

Baker College Prep

Elementary School -

Burnham Elementary School

Some College (No Degree) - Interdisciplinary Business Studies

Illinois State University

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Ni’Sierra Henning