Nir Nikos Gadot
Summary
IT Professional Expert with 14+ years of experience supporting global environments. Strong focus on service quality, root cause analysis, and resolving complex issues efficiently.
Overview
16
16
years of professional experience
Work History
Global IT Support Manager
Check Point Software Technologies
01.2021 - 12.2025
- Led and managed a global IT support team of 10 engineers, delivering enterprise level support to 6,000+ users across 80+ countries.
- Built and scaled the team from the ground up, including recruitment, onboarding, training, and ongoing mentorship.
- Established a high performing, trusted support organization known for ownership, reliability, and strong service culture.
- Hands on escalation point for complex issues, owned critical projects, and served as dedicated IT support for the company CEO.
IT Manager
The Setai Hotels
01.2016 - 01.2021
- Key member of the hotel management team, working closely with executives, department heads, and VIP guests to ensure seamless day to day hotel operations.
- Led and managed on site IT support teams across multiple luxury hotel properties, maintaining high availability and service standards in a 24/7 environment.
- Hands on responsibility for critical hospitality systems including PMS, POS, VoIP, in room technology, and network infrastructure.
- Acted as the primary escalation point for complex technical issues, ensuring rapid resolution with minimal impact on guest experience.
System Administrator
Excellence Investment House
01.2012 - 12.2015
- Managed the company’s data center and end to end IT infrastructure, ensuring high availability and stability.
- Provided full on site IT support, maintaining business continuity and operational reliability.
- Troubleshot complex system and network issues and led infrastructure upgrades and IT projects.
IT Support
High Networks
01.2010 - 01.2012
- Provided hands on IT support for end users, including hardware, software, Windows systems, and network troubleshooting.
- Installed, configured, and maintained workstations, servers, printers, and network infrastructure.
- Handled incident resolution, user support, and on site troubleshooting to ensure system availability and business continuity.
Education
Bachelor's Degree - Business Administration
The Open University
Certification - MCSA
John Bryce
Certification - CCNA
John Bryce
Certification - Cloud Engineer
Google
Certification - Fortinet Fundamentals in Cybersecurity
Fortinet
Skills
- Hands on IT Support & System Admin
- Escalation management
- Team leadership
- Customer focused service mindset
- Business critical IT operations
Timeline
Global IT Support Manager
Check Point Software Technologies
01.2021 - 12.2025
IT Manager
The Setai Hotels
01.2016 - 01.2021
System Administrator
Excellence Investment House
01.2012 - 12.2015
IT Support
High Networks
01.2010 - 01.2012
Certification - CCNA
John Bryce
Certification - Cloud Engineer
Google
Bachelor's Degree - Business Administration
The Open University
Certification - MCSA
John Bryce
Certification - Fortinet Fundamentals in Cybersecurity
Fortinet