Niraj Patel
Hoffman Estates
Summary
Logistics Specialist with experience in optimizing operations and customer service with a proven track record. Exceptional ability implementing process improvements, enhancing customer satisfaction, and reducing resolution times. Consistently achieving efficiency and accuracy in financial operations.
Overview
7
7
years of professional experience
Work History
Operational Key Account Manager
KUEHNE + NAGEL
10.2021 - 05.2024
- Managed key client relations, ensuring satisfaction during escalations
- Conducted team training sessions, implementing new SOPs
- Provided high-priority support during critical operational situations
- Enhanced procedural adherence through SOP clarity.
Air Import Customer Care
KUEHNE + NAGEL
03.2020 - 10.2021
- Implemented innovative strategies for customer retention
- Expedited resolution of issues to enhance customer satisfaction
- Ensured accurate shipment tracking for reliable delivery
- Boosted efficiency through workflow optimization
- Surpassed service delivery goals through effective team management
Revenue Care Center
KUEHNE + NAGEL
08.2018 - 03.2020
- Orchestrated efficient invoice processing, adjustments, and credit memos
- Devised innovative procedures to enhance billing operations.
- Assured billing accuracy through meticulous issue investigation.
- Refined billing systems to enhance invoice accuracy and client satisfaction.
- Enhanced financial systems support during monthly closings for improved efficiency.
- Streamlined billing processes, reducing errors and boosting throughput.
Central Region Accounts Payable Manager
KINTETSU WORLD EXPRESS U.S.A
11.2017 - 06.2018
- Resolved accounts payable queries from internal teams, management, and vendors
- Implemented innovative strategies to streamline invoice processing
- Reduced financial discrepancies by ensuring accurate invoice and journal entry processing
- Streamlined accounts payable workflows, enhancing team efficiency
- Fostered team collaboration to optimize accounts payable procedures
- Analyzed and resolved complex payment issues, maintaining vendor relations.
Education
GENERAL STUDIES -
College of DuPage
Glen Ellyn, ILKINESIOLOGY -
University of Illinois At Chicago
Chicago, ILSkills
- Shipment Tracking
- Vendor Relations
- Transportation Coordination
- Invoicing
- Logistics Planning
- Route Optimization
- Cost Analysis
- Air Freight Coordination
Timeline
Operational Key Account Manager
KUEHNE + NAGEL
10.2021 - 05.2024
Air Import Customer Care
KUEHNE + NAGEL
03.2020 - 10.2021
Revenue Care Center
KUEHNE + NAGEL
08.2018 - 03.2020
Central Region Accounts Payable Manager
KINTETSU WORLD EXPRESS U.S.A
11.2017 - 06.2018
GENERAL STUDIES -
College of DuPage
KINESIOLOGY -
University of Illinois At Chicago
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