NILAM THAKKAR
BARTLETT
Summary
Healthcare professional with proven track record in managing front-desk operations, patient scheduling, and medical records. Known for collaborative approach and achieving efficient office workflows, adapting to changing needs with ease. Skilled in patient communication, appointment coordination, and administrative support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Suburban Associates and Opthalmology
08.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Scheduling Coordinator
USA VEIN CLINICS
01.2021 - 07.2023
- Answer phones, customer service, medical insurance assistance, scheduling appointments, verification of insurance, meetings
- Scheduling follow-up visits with each patient post completion of each appointment
- Running report for missed patient appointments and calling to schedule make up appointments
- Call clients for courtesy reminders for scheduled appointments, assist with appointment information, questions, and scheduling concerns
- Coordinate with team members, leaders, and physicians to provide efficient patient care and support
- Supported company growth by effectively managing an increasing volume of scheduling requests without compromising service quality.
Administrative Assistant & Rehab Tech
HERATIGE HEALTH PRO.
02.2019 - 03.2022
- Assists patients that need physical, occupational, speech therapy and health issue
- Responsible for Patient paperwork and verifying patient insurance coverage, to ensure necessary procedures are covered by an individual's provider
- Assisted in scheduling, and preparation of patient schedules
- Input plan of care for the patient and work with other doctors to get therapy orders in
- Makes calls to the patient for appointments and reminders
- Maximized availability of data by maintaining departmental records, attending meetings and in-service sessions
- Collaborate with team lead and physicians to obtain referrals and signatures
- Order office supplies and equipment based on requirements and maintained inventory and stock records internally
Rehab Tech
AMITA HEALTH
01.2013 - 05.2020
- Provided support care services to patients in correlation to therapy program designed by professionals
- Operated and Maintained mobility equipment while maintaining patient safety
- Promote patient readiness for therapy sessions by effectively and safely
- Established and maintained positive working relationships with patients and their families while educating patients, administering treatment plans, and managing administrative functions as required
- Improved quality of care and services available to patients by providing patient care according to therapy
Education
Rehab Technician Certificate -
Samland Institute
Park Ridge, ILSkills
- Meeting Scheduling & Management
- Inventory Control Processes
- Regulatory Compliance
- Insurance Verification & Authorization
- Reports & Records Management
- Client and External Relations
- MS Word, Excel, PowerPoint
- Patient Care & Support
- Communication
- Appointment scheduling
- Medical terminology
- Front desk operations
- Office administration
Certification
Rehab Technician Certificate, Samland Institute, Park Ridge, IL
Languages
Gujarati
Professional Working
Hindi
Professional Working
Marathi
Professional Working
English
Full Professional
Timeline
Medical Receptionist
Suburban Associates and Opthalmology
08.2023 - Current
Scheduling Coordinator
USA VEIN CLINICS
01.2021 - 07.2023
Administrative Assistant & Rehab Tech
HERATIGE HEALTH PRO.
02.2019 - 03.2022
Rehab Tech
AMITA HEALTH
01.2013 - 05.2020
Rehab Technician Certificate -
Samland Institute
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