Nikole Kvapil
Chicago
Summary
Results-driven Director with expertise in leadership development, operational efficiency, and cross-functional collaboration. Proven track record in driving process improvements and mentoring teams to enhance performance and achieve strategic goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Director, Consultant Operations
RGP
Chicago
2019 - 10.2025
- Directed strategic initiatives to align departmental goals with overall company vision.
- Facilitated cross-departmental collaboration to enhance communication and project efficiency.
- Mentored team members to develop skills and improve overall performance standards.
- Implemented process improvements that streamlined operations and reduced redundancy.
- Analyzed market trends to inform decision-making and drive innovation strategies.
- Coordinated training programs to enhance staff competencies and promote best practices.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Facilitated collaboration between teams by encouraging open communication channels.
- Developed policies and procedures to ensure compliance with corporate standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Analyzed data to inform decision-making and strategic direction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Partnered with Talent Management, HR, payroll, and benefits to ensure seamless operations and enhance the consultant experience from pre-hire to offboarding.
• Led a team of 6+ direct reports, providing mentorship and support to drive performance and professional growth.
• Developed and implemented training documentation for new hires, ensuring consultants are well-equipped to meet business needs and deliver exceptional service.
•Reviewed and analyzed consultant and project data, identified gaps, and collaborated cross-functionally to implement improvements.
• Collaborated with stakeholders to identify and resolve operational issues, utilizing strong analytical skills to understand processes and provide streamlined solutions.
• Facilitated cross-functional communication to ensure alignment and understanding of how various processes impact one another, fostering a culture of collaboration and continuous improvement.
Operations Functional SME for System Implementatio
RGP
Chicago
2022 - 2025
- Developed comprehensive documentation for knowledge sharing among staff.
- Supported the implementation of new tools and systems for efficiency improvements.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Provided subject matter expertise during meetings with senior leadership team members in order to discuss potential opportunities or challenges.
- For RGP’s digital transformation, collaborated with business units to gather requirements for system selection and design process enhancements to improve operational efficiency.
•Led testing efforts for Workday Time Tracking, ensuring system functionality met business needs and adherence to best practices.
•Developed and delivered training materials for end-users, facilitating smooth transitions to the new system and enhancing user proficiency.
•Provided ongoing support during the hypercare phase, addressing issues promptly and ensuring seamless system integration within business operations.
Regional Director, Operations - Central Region
RGP
Chicago
2017 - 2019
- •Established strong relationships with Sales, Talent, HR, Invoicing, Legal, Internal Audit and Tax departments to identify operational inefficiencies and implement streamlined processes that enhance overall productivity.
•Developed a strong high-performing Operations team that spanned across Canada, Mexico and the United States.
•Maintained reports to review data and processes to ensure all internal and external controls were met.
•Played a key role in development and implementation of a Shared Operations department for North America from local support to drive process consistency. This entailed moving from Outlook to a ticketing system to enable accurate routing and tracking of requests to support the business and change management with functional partners on changing support.
•Developed reporting for Operations team to establish performance metrics and ensure responsibilities were allocated accordingly. - Directed regional operations for a leading retail organization across multiple locations.
- Created programs to incentivize employees throughout the region, resulting in improved morale and productivity.
Operations Manager, Chicago Market
RGP
Chicago
2010 - 2017
- Trained new employees on operational procedures.
Operations Coordinator
RGP
Chicago
2006 - 2010
Education
Business Administration And Management
Morton College
Cicero, ILSkills
- Leadership development
- Issues resolution
- Cross-functional team leadership
- Coaching and mentoring
- Cross-functional collaboration
- Operational efficiency
- Process improvement
- Operations management
Certification
- Agile SAFe Certification (inactive)
References
References available upon request.
Timeline
Director, Consultant Operations
RGP
2019 - 10.2025
Operations Functional SME for System Implementatio
RGP
2022 - 2025
Regional Director, Operations - Central Region
RGP
2017 - 2019
Operations Manager, Chicago Market
RGP
2010 - 2017
Operations Coordinator
RGP
2006 - 2010
Business Administration And Management
Morton College