Nikole Kelly
Belleville
Summary
Dedicated optician technician with strong skills in insurance verification and customer education. Proven ability to enhance patient experiences and streamline operations.
Overview
5
5
years of professional experience
Work History
Optician Technician
Clarkson Eyecare
Belleville, IL
01.2025 - Current
- Assisted in fitting and adjusting eyewear to ensure customer satisfaction.
- Operated lens edger and other optical lab equipment proficiently.
- Maintained accurate inventory of eyewear products and supplies.
- Provided support in dispensing prescription eyewear, enhancing patient experience.
- Facilitated seamless transitions between optometry office visits by efficiently handling paperwork, payments, and insurance verification processes.
- Increased sales through personalized frame recommendations based on facial features, lifestyle needs, and fashion preferences.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Key Holder
Americas Best Contacts And Eyeclasses
Fairview, IL
03.2024 - 01.2025
- Coordinated daily store operations to ensure efficient customer service and inventory management.
- Trained and mentored new employees on product knowledge and sales techniques.
- Oversaw cash handling procedures, ensuring accuracy in transactions and deposits.
- Implemented visual merchandising strategies to enhance product displays and attract customers.
Certified Shift Manager
McDonald's Restaurant
Swansea, IL
01.2021 - 05.2022
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored team members on food safety regulations and customer service protocols.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored employee performance, providing feedback to enhance productivity and teamwork.
- Resolved customer complaints promptly, maintaining high satisfaction ratings and loyalty.
Education
High School Diploma -
East High School
Belleville, ILSkills
- Insurance verification
- Eyewear trends
- Knowing E360 and E360 plus
- Customer education
- Insurance processing
- Insurance preauthorization
- Problem-solving
- Time management
- Insurance billing
- Multitasking
Timeline
Optician Technician
Clarkson Eyecare
01.2025 - Current
Key Holder
Americas Best Contacts And Eyeclasses
03.2024 - 01.2025
Certified Shift Manager
McDonald's Restaurant
01.2021 - 05.2022
High School Diploma -
East High School