Nikki Weer
Hanna City
Summary
Dynamic Bartender Supervisor at Spin City Laundromat with a proven track record in enhancing customer satisfaction and retention through exceptional service and innovative cocktail recipes. Skilled in inventory management and complaint resolution, I foster strong relationships with patrons while ensuring compliance with health regulations and maintaining a professional appearance.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender Supervisor
Spin City Laundromat
06.2024 - Current
- Supervised daily bar operations, ensuring adherence to company standards and procedures.
- Trained and mentored new bartenders on drink preparation and customer service techniques.
- Maintained inventory levels, ordering supplies as needed to minimize shortages.
- Developed and implemented new cocktail recipes, enhancing menu offerings for customers.
- Resolved customer complaints promptly, improving overall satisfaction and retention rates.
- Monitored compliance with health regulations, ensuring cleanliness and safety standards were met.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
Evening Management Supervisor
Pheasant Lanes Family Fun Center
02.2025 - 08.2025
- Supervised daily operations to ensure smooth functioning of family entertainment activities.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented efficient scheduling systems to optimize team performance during peak hours.
- Resolved customer inquiries and complaints, enhancing overall guest satisfaction rates.
- Collaborated with management to implement safety protocols ensuring a secure environment for guests and employees.
- Mentored junior staff members in professional development, contributing to improved employee retention rates and overall satisfaction.
- Enhanced team productivity by implementing effective project management strategies and streamlining communication processes.
Education
No Degree - Business Administration
Lincoln College
Lincoln, Illinois, IL05-1995
High School Diploma -
Lexington Community High School
Lexington, IL05-1994
Skills
- Task delegation
- Workplace safety
- Customer engagement
- Sanitation standards
- Complaint handling
- Policy enforcement
- Health codes compliance
- Customer service
- Highly reliable
- Outgoing personality
- Cash register operation
- Handling difficult customers
Certification
- Bassett License
Timeline
Evening Management Supervisor
Pheasant Lanes Family Fun Center
02.2025 - 08.2025
Bartender Supervisor
Spin City Laundromat
06.2024 - Current
No Degree - Business Administration
Lincoln College
High School Diploma -
Lexington Community High School