Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Nikki Northcutt

Lebanon

Summary

Committed and hardworking professional with a strong background in processing transactions, providing exceptional customer service, and ensuring the production of high-quality products. Capable of resolving issues, addressing customer inquiries, and efficiently handling customer transactions. Skilled in completing tasks safely and effectively, while maintaining a focus on efficiency.

Overview

11
11
years of professional experience

Work History

General Laborer

Tyson Foods
12.2023 - Current
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Performed general housekeeping and cleaning tasks.
  • Performed quality checks on products and materials to identify any defects.
  • Assisted team members with tasks that require group effort.
  • Notified supervisors of defective equipment or material.
  • Cleaned and maintained tools, equipment and worksites.
  • Followed instructions and safety protocols to prevent accidents and injuries.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Associate

Motomart Convenience Stores
05.2022 - 10.2023
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Wrapped, boxed and weighed bakery department products.
  • Managed efficient cash register operations.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Prioritized helping customers over completing other routine tasks in store.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Manager

McDonald's Fast Food Restaurant (Lebamb Inc)
10.2021 - 05.2022
  • Accomplished multiple tasks within established timeframes.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Managed and motivated employees to be productive and engaged in work.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Cashier/Customer Service

Pilot Flying J
07.2014 - 10.2015
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Learned duties for various positions and provided backup at key times.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card, and check transactions to complete customer purchases.

Education

High School Diploma -

Bellevue East Sr High School
Bellevue, NE
05.2000

Skills

  • Retail sales
  • Home Care
  • Cleaning Experience
  • POS
  • Customer service
  • Cashiering
  • Shift Management
  • Cash register
  • Cash handling
  • Driving
  • Sales
  • Returns processing
  • Drawer balancing
  • Product restocking
  • Customer service excellence
  • Loss prevention
  • Customer assistance
  • Purchase assistance
  • Merchandise exchange
  • Retail merchandising
  • Point of sale operation
  • Identification checks
  • Reports and documents
  • Money handling
  • Refund handling
  • Cash management
  • Payment collection
  • Sales transactions
  • Data entry
  • Financial records oversight
  • Cash register operation
  • Time management skills
  • Point-of-sale system operation
  • Inventory management
  • Upselling techniques
  • Basic math
  • Credit card processing
  • Point of sale proficiency
  • Checkout monitoring
  • Multitasking and organization
  • Inventory control
  • Liquor law compliance
  • Payment posting
  • Clear communication
  • Online orders preparation
  • Customer relations
  • POS system operations
  • Task delegation
  • Attention to detail
  • Safety awareness
  • Repetitive work
  • Safety procedures
  • Willingness to learn
  • Hand-eye coordination
  • Clean driving record
  • Punctual and reliable
  • Time management

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

General Laborer

Tyson Foods
12.2023 - Current

Associate

Motomart Convenience Stores
05.2022 - 10.2023

Manager

McDonald's Fast Food Restaurant (Lebamb Inc)
10.2021 - 05.2022

Cashier/Customer Service

Pilot Flying J
07.2014 - 10.2015

High School Diploma -

Bellevue East Sr High School

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Nikki Northcutt