Nikki Nixon
Palatine,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Life Insurance Agent
Symmetry Financial Group
10.2025 - Current
- Provide coverage option information to assist clients in protecting assets.
- Explain advantages, features, and disadvantages of various policies to help families get the correct coverage.
- Maintain high standards of customer service by building relationships with clients.
- Attend continuing education courses and workshops to gain additional insurance industry knowledge.
Embroidery/Sewing Specialist
TLC Swag
08.2025 - Current
- Operate and maintain industrial embroidery and sewing machines
- Execute and prioritize multiple tasks while working independently or with a small team.
- Oversee sewing and embroidery processes to ensure smooth workflow and maintain top-quality standards.
- Establish workflows dedicated to delivering superior customer experience
- Support customers in selecting design options and providing pricing quotes
- Ensure cleanliness and organization of the shop
Embroidery Specialist
European Sports
04.2025 - 08.2025
- Collaborated with various departments and customers to create custom designs and personalization for products
- Communicated effectively to ensure accurate interpretation of customization instructions
- Demonstrated efficiency in meeting deadlines while maintaining high product quality standards
- Provided exceptional customer service by addressing inquiries, resolving issues, and handling complaints in a timely and professional manner
- Maintained detailed records of customer interactions and product specifications
- Coordinated with the sales team to ensure a seamless customer experience from inquiry to hand off
Stitcher
DD2 Graphics LLC
09.2024 - 04.2025
- Managed daily tasks independently and closely followed directives to ensure prompt completion while upholding a high level of accuracy and precision
- Collaborated with team members to problem-solve and improve project outcomes, demonstrating strong teamwork skills
- Communicated effectively with various departments to streamline workflow and optimize project efficiency
- Operated and maintained industrial sewing machinery, prioritizing equipment functionality and safety
- Assisted in inventory management and placed orders for department supplies, contributing to cost-effective operations
- Provided coaching and mentorship to team members on project execution and quality standards
Graphic Production Lead
Colorful Experience
01.2022 - 09.2024
- Facilitated clear communication between clients and production teams, ensuring accurate execution of client requirements
- Developed pitch decks and proposals, contributing to the acquisition of new clients
- Designed 3D structures for trade shows and branding experiences, leveraging creative skills and industry knowledge
- Managed project timelines effectively, consistently meeting or exceeding project deadlines
- Proactively monitored work performance to maintain high production standards and ensure client satisfaction
- Upheld excellent client relations, providing positive interactions and satisfaction throughout project lifecycles and beyond
Cafe Manager
Pure Juice Cafe
11.2018 - 12.2021
- Managed daily operations at the café, guaranteeing seamless functionality and delivering exceptional customer service
- Recruited, trained, and supervised staff, creating a positive work environment and maximizing team performance
- Implemented safety and quality control measures, maintaining compliance with industry standards and regulations
- Developed innovative strategies to minimize waste and enhance productivity, contributing to cost savings
- Managed relationships with food and supply vendors, optimizing procurement processes and encouraging timely deliveries
- Conducted team meetings to communicate policies, procedures, and performance expectations, facilitating team cohesion and alignment
- Acted as a point of contact for escalated issues, resolving conflicts and ensuring customer and employee satisfaction
Stitcher
Dimension Design
10.2018 - 11.2019
- Old company name and location for DD2 Graphics. Same role and responsibilities.
Educator, Brand Ambassador, Sales Associate
Linda Z’s Sewing Center
01.2016 - 10.2018
- Provided daily customer phone support with sewing machine troubleshooting, layaway payments, and signing students up for classes
- Trained all new staff on various brands of machinery
- Educated classrooms full of new sewing machine owners
- Partnered with sewing machine companies at national conventions as a sales representative
- Served as brand ambassador and educator for multiple sewing machine brands
- Communicated with other departments to assist in overall workflow
Education
Associate in Arts -
Harper College
Palatine, IL06.2016
General Education - undefined
Rock Valley College
Rockford, IL05.2011
Skills
- Customer service
- Strong verbal communication
- Team leadership
- Proficient in computer applications
- Effective time management
- Hospitality
- Food service
- Restaurant experience
- Sales
- Guest services
- Food handling experience
Timeline
Life Insurance Agent
Symmetry Financial Group
10.2025 - Current
Embroidery/Sewing Specialist
TLC Swag
08.2025 - Current
Embroidery Specialist
European Sports
04.2025 - 08.2025
Stitcher
DD2 Graphics LLC
09.2024 - 04.2025
Graphic Production Lead
Colorful Experience
01.2022 - 09.2024
Cafe Manager
Pure Juice Cafe
11.2018 - 12.2021
Stitcher
Dimension Design
10.2018 - 11.2019
Educator, Brand Ambassador, Sales Associate
Linda Z’s Sewing Center
01.2016 - 10.2018
General Education - undefined
Rock Valley College
Associate in Arts -
Harper College