Nikia Johnson
Chicago
Summary
Extremely detail oriented and able to work with minimal supervision. Strong organizational skills and excellent interpersonal communication Proficient in front desk medical office management, Customer service, working knowledge of Computers and Consulting.
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Prairie Hills School District 144
08.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
Paraprofessional
Prairie- Hills School District 144
11.2014 - 06.2018
- Provide one-on-one and small group academic support to students under teacher supervision
- Assist in implementing Individualized Education Programs (IEPs) for students with special needs
- Support classroom instruction by preparing learning materials and organizing resources
- Monitor student behavior and provide positive reinforcement and redirection when needed
- Assist students with personal care tasks such as feeding, dressing, and toileting when required
- Help facilitate classroom transitions and maintain a safe, orderly learning environment
- Supervise students in various settings including classrooms, cafeterias, playgrounds, and field trips
- Communicate regularly with teachers and staff regarding student progress and concerns
- Maintain confidentiality of student information in compliance with school policies
- Assist with testing accommodations and collecting data for academic or behavioral assessments
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Activities Assistant
South Suburban Nursing and Rehabilitation
07.2012 - 11.2014
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Paraprofessional/ tutor
CICS Longwood Academy
08.2008 - 2012
- Assist the lead teacher and assistant teacher with instructing and supervising children in classroom activities, especially those children identified as having moderate to severe disability.
- Work with individual children or small groups of children to reinforce new skills initially introduced by the teacher.
- Assisting the lead teacher and assistant teacher in devising and implementing special strategies for reinforcing skills based on the special needs and abilities of each child.
- Assist with critical daily activities such as classroom transition times, mealtimes and toileting.
- Continuously monitor children to ensure safety at all times, and report child abuse and neglect.
Sales associate
Menards
01.2006 - 01.2008
- Marked pricing, created displays, and maintained shelf organization in hardware
- Managed in-store signage and assisted with promotional sales setup
- Delivered excellent customer service, helping customers find and choose products
- Used strong communication and people skills to drive sales
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
Nursing Assistant
Lemont Nursing & Rehab
01.2007 - 01.2007
- Took vital signs and documented patient health information
- Observed and reported changes in patients’ conditions
- Assisted with feeding, bathing, dressing, and room tidiness
- Provided compassionate care and support to elderly residents
Education
Medical Billing
Herzing University
Milwaukee, WI01.2025
Associates Medical Assistant Services
Herzing University
Milwaukee, WI01.2024
Dental assistant
Everest College
Merrionette park, IL01.2012
LPN
Brown Mackie
Merrillville, IN01.2011
Paraprofessional certification
South Suburban
Chicago, IL01.2010
Nursing Assistant Certificate
Samland Academy
Chicago, IL01.2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Microsoft Word
- File organization
- Filing
- Time management
- Critical thinking
- Documentation and recordkeeping
- Verbal communication
- Recordkeeping
- Invoice processing
- Mail handling
- Document management
- Employee timesheet processing
Timeline
Administrative Assistant
Prairie Hills School District 144
08.2018 - Current
Paraprofessional
Prairie- Hills School District 144
11.2014 - 06.2018
Activities Assistant
South Suburban Nursing and Rehabilitation
07.2012 - 11.2014
Paraprofessional/ tutor
CICS Longwood Academy
08.2008 - 2012
Nursing Assistant
Lemont Nursing & Rehab
01.2007 - 01.2007
Sales associate
Menards
01.2006 - 01.2008
Associates Medical Assistant Services
Herzing University
Dental assistant
Everest College
LPN
Brown Mackie
Paraprofessional certification
South Suburban
Nursing Assistant Certificate
Samland Academy
Medical Billing
Herzing University
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