Niketta Jones
Calumet City
Summary
Ten years of diverse experience in administrative roles, including reception and call center environments. Strong organizational skills and ability to multitask effectively in fast-paced settings. Expertise in Microsoft Word, Excel, and Google Drive enhances productivity. Committed to taking on greater responsibilities and driving results.
Overview
12
12
years of professional experience
Work History
Fulfillment Associate
Amazon
11.2019 - 02.2025
- Performing warehouse duties
- Reading and deciphering work orders.
- Locating and extracting merchandise from shelves and storage areas.
- Confirming merchandise information matches that of the work order.
- Inspecting the merchandise for damage, flaws, and irregularities.
- Finalizing the work order and updating the database.
- Adhering to state health and safety practices.
Operations Representative
Unicom Teleservices
02.2017 - 11.2019
- Answer inbound calls.
- Appointment desk to over five doctor's offices.
- Emergency answering service to after hours doctor's office.
- Emergency dispatch to property maintenance and plumbers.
- Paging system for numerous doctors, hospitals and clinics.
Quality Assurance Analyst
Teleperformance
05.2015 - 01.2017
- Responsible for monitoring calls of 25+ Licensed Insurance and Non-Licensed Agents for Universal American Insurance
- Monitored calls daily to make sure Agents were adhering to the rules and regulations of The Center of Medicare and Medicaid Services and Universal American
- Worked alongside Supervisors with coaching Agents
- Participated in weekly calibration calls with Supervisors
- Recruiting Assistant/ CSR
- Provide services to members of Horizon NJ Health such as giving current eligibility, issuing new member identification cards, change primary care physicians, providing benefit information and updated members contact information
- Technical Support for H&R Block
Case Manager
Community Tax Relief
10.2012 - 12.2014
- Conducted proper follow-ups, via email and telephone with clients, and other parties involved
- Kept proper records of all my work related to clients files; also, completed and updated over 45 files per day
- Met with Tax Practitioner’s regarding a client’s files and appointments
- Built trustworthy relationships with clients to insure excellent work
Education
GED -
Olive Harvey College
Chicago, ILSkills
- Collaborative teamwork
- Eagerness to learn
- Detail orientation
- Packaging expertise
- Client service excellence
- Effective communication
- Efficiency in packing
Timeline
Fulfillment Associate
Amazon
11.2019 - 02.2025
Operations Representative
Unicom Teleservices
02.2017 - 11.2019
Quality Assurance Analyst
Teleperformance
05.2015 - 01.2017
Case Manager
Community Tax Relief
10.2012 - 12.2014
GED -
Olive Harvey College
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