Niesha Percy
Justice
Summary
Dedicated cosmetologist with a strong background in personalized consultations and customer relationship management. Recognized for effective communication, time management, and team collaboration, contributing to a positive salon environment and enhanced client satisfaction. Flexible hard worker ready to learn and contribute to team success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2026
2026
years of professional experience
Work History
Cosmetologist
Sofoxxy Customs
Tinley Park
03.2019 - Current
- Provided personalized hair and makeup consultations for diverse clients.
- Maintained cleanliness and organization of workstations and tools.
- Educated clients on skincare products and hair care routines.
- Collaborated with team members to create innovative beauty looks.
- Utilized social media to showcase services and engage with clients.
- Managed appointment scheduling to ensure efficient workflow and client satisfaction.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
- Managed appointments through scheduling software program.
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Ensured proper sanitation practices were followed at all times.
- Backed up reception desk by answering phones, scheduling appointments, and processing payments.
Representative
sophia Brandon Boutique Salon
Olympia Fields
12.2015 - 07.2021
- Assisted clients with product selection and personalized service recommendations.
- Managed appointment scheduling to optimize staff and client availability.
- Conducted consultations to understand client needs and preferences thoroughly.
- Maintained inventory levels by tracking product usage and ordering supplies.
- Educated clients on salon services, products, and aftercare techniques effectively.
- Collaborated with team members to create a welcoming salon atmosphere.
- Resolved client concerns promptly to ensure satisfaction and repeat business.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Answered phone calls and directed them to appropriate personnel.
Home Care Aide
shay Heath care
Oak Forest
03.2013 - 12.2015
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Monitored client health conditions and reported changes to healthcare professionals.
- Prepared nutritious meals according to dietary restrictions and preferences.
- Administered prescribed medications following established protocols and schedules.
- Maintained a clean and safe living environment for clients.
- Documented care provided in daily logs for accurate record-keeping.
- Developed trust-based relationships with patients through compassionate communication techniques.
- Transported clients to doctor appointments or other errands as needed.
- Assisted clients with activities of daily living like meal preparation and feeding.
- Performed light housekeeping duties including changing linens, laundry, vacuuming and dusting.
Cashier Team Lead
Walmart
Country Club Hills
06.2005 - 02.2010
- Supervised cashier team to ensure efficient customer service and smooth operations.
- Trained new cashiers on register procedures and customer interaction techniques.
- Managed cash handling processes, ensuring accuracy in transactions and drawer balancing.
- Resolved customer inquiries and complaints to maintain a positive shopping experience.
- Coordinated scheduling for cashier staff to optimize coverage during peak hours.
- Performed daily opening and closing procedures for the register area.
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided feedback to management on team performance and operational challenges faced.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
Warehouse Worker
Amazon
mat
- Sorted and organized inventory for efficient retrieval and storage.
- Loaded and unloaded shipments following safety guidelines.
- Conducted regular inventory checks to maintain stock accuracy.
- Assisted team members with training on warehouse procedures.
- Maintained cleanliness in work areas to ensure a safe environment.
- Followed all safety protocols while handling heavy equipment and materials.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
Education
High School Diploma -
Thronwoood High School
South Holland, IL05-2003
Skills
- Hair styling
- Makeup application
- Skin care education
- Appointment management
- Inventory tracking
- Customer relationship management
- Team collaboration
- Cash handling
- Time management
- Communication skills
- Conflict resolution
Languages
English
Professional
Timeline
Cosmetologist
Sofoxxy Customs
03.2019 - Current
Representative
sophia Brandon Boutique Salon
12.2015 - 07.2021
Home Care Aide
shay Heath care
03.2013 - 12.2015
Cashier Team Lead
Walmart
06.2005 - 02.2010
Warehouse Worker
Amazon
High School Diploma -
Thronwoood High School