Nicolle Meza

• Distributes and manages the equipment and bed for all inpatient areas and partners with the emergency department and surgical areas for optimal patient care.

• Cleans all patient care medical equipment in the soiled utility.

• Maintains a daily and monthly equipment log for infection control and activity.
• Maintains proper inventory stock levels of all medical equipment, cables, pumps, beds, etc.
• Performs floor sweeps to manage excess equipment and beds for the purpose of redistributions based on inventory stock level, acuity, and census.
• Sets up equipment for Nursing and other Clinical Education as needed.
• Responsible for bringing broken medical equipment to Healthcare Technology Management (HTM) and/or Bed Storage for repairs.
• Retrieves repaired equipment from HTM and/or Bed Storage.

• Orders bed/equipment rentals per specific patient requirements when requested by clinical staff.
• Collects recyclable/disposable supplies and distributes to the appropriate department.

• Distributes equipment/supplies to other floors during tube system downtime or to floors without tube access.

• Responds to customer service requests in a timely and expedited fashion.
• Alerts supervisor/team lead when a customer service request is unable to be fulfilled, or the customer is unhappy.
• Communicates with supervisor regularly regarding problems and all major activities.
• Maintains order and cleanliness in the areas worked and the areas serviced.
• Observes and enforces departmental and general hospital policies and procedures, particularly relating to the practice of safety and security measures.
• Conducts and/or attends in-service training programs as directed by supervisor.
• Knowledge of proper lifting techniques and safe use of materials handling equipment, both manual and powered is required.

• Managed daily store operations, including opening and closing the store.
• Supervised store operations and ensured adherence to company policies.
• Trained and mentored new associates on store procedures and safety protocols.
• Assisted customers with inquiries and provided exceptional service consistently.
• Resolved customer complaints in a timely manner.
• Utilized POS systems for tracking sales data, returns, refunds.
• Managed inventory control, including receiving and stocking products efficiently.
• Collaborated with team members to maintain a positive work environment.
• Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Stocked shelves with incoming shipments in an organized fashion.
• Performed cash handling duties such as making change and processing payments.
• Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
• Answered questions about current promotions and resolved issues according to store policies.
• Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise.
• Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
• Maintained records related to sales for store management.
• Watched for and recognized security risks and thefts to prevent or handle situations.

• Greeted and assisted customers in a friendly and professional manner.
• Answered phone calls and addressed inquiries promptly and courteously.
• Answered incoming calls, redirected callers to appropriate personnel, and took messages to ensure efficient communication.
• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Managed appointment schedules using electronic booking systems efficiently.
• Maintained cleanliness and organization of the front desk area daily.
• Processed patient paperwork with attention to accuracy and confidentiality, supporting seamless clinic operations.
• Educated customers on eye care products and services, enhancing their understanding and satisfaction.
• Performed data entry into computer systems to maintain accurate records of customer information.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Explained policies and procedures to visitors.
• Maintained organized filing system for essential documents.
• Signed for packages, recorded deliveries, and distributed to personnel.
• Responded to inquiries and room requests made online, by phone, and via email.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Drafted professional business documents, spreadsheets, and correspondence.
• Handled sensitive information in a confidential manner.