N︎︎︎︎︎︎︎icoleta Binzari
Chicago
Summary
Experienced and dedicated hospitality professional with over 9 years of experience in fast-paced restaurant environments, including 5 years in a supervisory, managerial role. Proven ability to lead teams, optimize operations, and deliver exceptional customer service. Skilled in training staff, managing inventory, resolving customer concerns, and ensuring compliance with health and safety standards. Recently relocated to Chicago and actively seeking opportunities to bring strong leadership and service skills to a dynamic and customer-focused establishment.
Overview
9
9
years of professional experience
Work History
Event Coordinator, Server
Piccolo Paradiso
03.2024 - 05.2025
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
Server
Via Alloro
10.2022 - 05.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Private Event Coordinator
GD Associates LLC
10.2022 - 05.2025
- Streamlined event planning processes for increased efficiency and reduced costs.
- Trained junior staff members on effective practices in private event coordination, improving overall team performance and productivity levels.
- Negotiated contracts with vendors, securing the best possible prices for clients without compromising quality or service levels.
- Fostered a positive working environment among team members by promoting open communication channels and addressing any conflicts swiftly and professionally.
Server
208 Rodeo
11.2023 - 01.2025
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server Captain
La Piazza the Grove
12.2018 - 02.2023
- Memorezi restaurant’s wine stock and appropriate entrée pairingsDescribe menu items/ daily specials and provide recommendations when requestedIncredible for putting guests at ease, handling large crowds, and maintaining composure in stressful situationsTrained and managed dining room staff with diverse service backgrounds.Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.Completed restaurant opening and closing functions that included POS report generation.
Server
Angelini's Italian Restaurant
03.2022 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.Used cash registers and credit card machines to cash out customers.Kept server areas clean and stocked to increase efficiency while working tables.Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Bartender Server
Abbondanza Italian Restaurant
03.2017 - 10.2018
- Dedicated and dependableUpbeat, friendly and positiveFood service and safety expert and certifiedWorks well under pressureDemonstrate genuine hospitality while greeting and establishing rapportwith guestsGuide guests through menus while demonstrating knowledge of food,beverages and ingredientsBuss, clean and set table when support stuff are backed upInventoried and restocked items throughout dayMaintained a clean and organized bar area, including bar tables andchairsProcessed monetary transactions with cash, checks, gift certificates,travelers' checks, food stamps, coupons and store creditPrepared for large parties and reservations, anticipating planning andstaffing needsEnsured superior service and efficiency at all timesHandled customer complaints with poise and grace, immediatelyresolving issues by contacting the manager when was neededBuilt a solid rapport with many frequent patrons to cultivate guestloyalty.
Restaurant Manager
Abbondanza Italian Restaurant
03.2017 - 10.2018
- Correctly calculated inventory and ordered appropriate suppliesCarefully interviewed, selected, trained and supervised staffPromoted a positive atmosphere and went above and beyond toguarantee each customer received exceptional food and serviceMet, greeted and encouraged feedback from customers and usedfeedback to implement positive changes within the restaurantQuickly identified problem situations and skillfully resolved incidents tothe satisfaction of involved parties.
Server
Sarabeth's Restaurant
12.2016 - 09.2018
- Displayed enthusiasm and knowledge about the restaurant's menu andproductsTook guests order and handled customer service requestsStocked and maintained cleanliness of stationsFilled in for bartender and barista as needed.
Cocktail Server
Ocean Edge Resort And Golf Club
05.2016 - 09.2016
- Serving with a large section quickly and efficientlyCommunicating orders clearly with the bar staff and kitchenCommunicated with guests to record their food and drinks orders anddelivering themKnowledge of cocktails, wine and beerHandled money, balanced tills, processed credit card payment batchesand prepared bank deposits.
Education
High School Diploma -
Republic Of Moldova
2014-01-01
J.D - Law
University Of European Studies
2018-01-01
Skills
- Workflow management
- Guest relations
- Food Safety and Sanitation
- Billing and Payment Processing
- Menu planning
- Practice Management
- Special Requests and Substitutions
- High-Volume Dining
Timeline
Event Coordinator, Server
Piccolo Paradiso
03.2024 - 05.2025
Server
208 Rodeo
11.2023 - 01.2025
Server
Via Alloro
10.2022 - 05.2025
Private Event Coordinator
GD Associates LLC
10.2022 - 05.2025
Server
Angelini's Italian Restaurant
03.2022 - 08.2022
Server Captain
La Piazza the Grove
12.2018 - 02.2023
Bartender Server
Abbondanza Italian Restaurant
03.2017 - 10.2018
Restaurant Manager
Abbondanza Italian Restaurant
03.2017 - 10.2018
Server
Sarabeth's Restaurant
12.2016 - 09.2018
Cocktail Server
Ocean Edge Resort And Golf Club
05.2016 - 09.2016
High School Diploma -
Republic Of Moldova
J.D - Law
University Of European Studies
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