Nicole Monique Rowe
Chicago
Summary
Organized and dependable candidate successful at managing multiple tasks to completion while delivering exemplary customer service. Ability to take on added responsibilities to meet team goals while maintaining a positive attitude. Account Management Case Management Office 365/ Suite Customer Service Risk Management Medication Administration OSHA Certification SKILLS
Overview
12
12
years of professional experience
Work History
Program Manager
Community Options Inc
06.2023 - 09.2023
- Maintained Compliance with state regulations in residential sites assigned
- Responsible for training and development of employees
- Completed payroll / published schedules
- Successfully Managed 18 employees and 5 residents
- Participated in/ facilitated monthly ISP meetings with Behavior Specialist, Residential Coordinators and Executive Director to ensure the residents care and supports were aligned.
Senior / Direct Support Professional
Community Options Inc
08.2021 - 06.2023
- Developed rapport to create safe and trusting environment for care
- Administered medication as directed by physician
- Monitored progress and documented patients health status
- Maintained clean, safe, and well-organized patient environment
- Supervised daily activities and provided support for staff
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Caregiver, Public Partnerships, PPL/ Tempus Unlimited
06.2018 - 08.2021
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Caregiver
CareerBuilder Inc
10.2017 - 06.2018
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted patients with self-administered medications
- Ran errands, managed laundry and completed weekly grocery shopping
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Account Manager /Store Manager
Rent A Center Warehouse
11.2011 - 05.2017
- Plano Texas 75024 Inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
Cosmetology License / Educator certification -
Empire Beauty School
Monroeville, PaAssociates - Business Administration
Western School of Health And Business Careers
04.2003
High School Diploma -
Sanford Brown Institute - 421 7th Ave
Pittsburgh, Pa06.1995
Skills
- Procurement
- Contract Development
- OSHA Compliance
- Personnel Management
Timeline
Program Manager
Community Options Inc
06.2023 - 09.2023
Senior / Direct Support Professional
Community Options Inc
08.2021 - 06.2023
Caregiver, Public Partnerships, PPL/ Tempus Unlimited
06.2018 - 08.2021
Caregiver
CareerBuilder Inc
10.2017 - 06.2018
Account Manager /Store Manager
Rent A Center Warehouse
11.2011 - 05.2017
Cosmetology License / Educator certification -
Empire Beauty School
Associates - Business Administration
Western School of Health And Business Careers
High School Diploma -
Sanford Brown Institute - 421 7th Ave
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