Nicole Brown
Skokie
Summary
Detail Oriented with years of expertise in retail management, inventory control, and customer service. Proven ability to improve operational efficiency, train and supervise teams, and ensure compliance with company standards. Skilled in strategic planning, inventory audits, and team leadership, with a focus on achieving business goals. Seeking to leverage my skills in a challenging leadership role.
Overview
7
7
years of professional experience
Work History
Agent in Charge
Zen Leaf
12.2024 - Current
- Informed clients of policies and procedures.
- Print Inventory sheets for daily counts to ensure all products are accounted for properly.
- Assist the line in order to not leave the CA's without help and making sure all customers are taken care of in a timely manner.
- De-escalate and resolve customer complaints with polite and professional service.
- Delivering exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Inventory Manager
Zen Leaf
07.2024 - 12.2024
- Coordinated deliveries, prepared inventory intake, and managed stock levels across sales floor and back vault.
- Created and updated weekly inventory reports to ensure accuracy within our aging report.
- Analyzed inventory data to identify and address stock discrepancies.
- Preparing credits for cultivator representatives at the end of each month due to replacements throughout the month.
- Helped in managerial duties such as onboarding, termination, and one on one discussions.
- Adjusted items within dutchie backoffice and biotrack.
Agent in Charge
Zen Leaf
11.2022 - 07.2024
- Trained and coached team members, fostering a collaborative and productive work environment.
- Printing inventory sheets to ensure all products are accounted for properly.
- I assisted with locating product discrepancies on several occasions with success.
- Cash handling in both opening and closing shifts.
- Scheduling employee breaks during the shift and making sure they had their ten minute breaks.
- Creating and assisting with product move ups in order to make sure product is regularly going out.
Budtender
Zen Leaf
06.2021 - 11.2022
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer upon arrival, fostering an inclusive environment that encouraged customers to return.
Sales Associate
Zara
10.2019 - 06.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained communication with other members in the store to help customers with their needs.
- Assisting with inventory shipment, tagging products, and placing them into the right category.
- Organizing the stock room shelves and racks.
- Pulling clothes for the floor, placing locked items into their designated areas, and pulling online orders.
- Maintaining the sales floor, assisting customers, placing items onto the floor, running any and all go backs, prepping the mannequins, and closing down the floors as necessary.
Desk Attendant
Valley Lo Country Club
07.2019 - 09.2019
- Enhanced customer satisfaction by providing efficient and friendly service at the front desk.
- Increased efficiency by monitoring inventory levels of supplies used at the front desk regularly. Using a cart to get to the main building where supplies were located.
- Learning knowledge about golf to better assist those looking to purchase items within the shop.
- Completed cashier and point of sale operations.
Sales Associate
Ulta
04.2018 - 09.2019
- Conducted product demonstrations to customers in order to help them buy products they needed.
- Worked to meet or exceed special targets for credit card applications and specific product promotions.
- Used in-store system to locate inventory and place special orders for customers.
- Performing inventory on the sales floor and within the back office area. Up and including intaking, searching for product, and destroying product.
- Working on planograms to update the store with incoming products or holiday promotions.
- Helped set up the new location completely from scratch with the assistance of fellow workers and outside help from within the company.
Education
No Degree -
Oakton Community College
Des Plaines, ILHigh School Diploma -
Glenbrook South High School
Glenview, IL06.2010
Skills
- Inventory Management & Control
- Leadership & Team Training
- Customer Service Excellence
- Microsoft Office Suite
- Smartsheet & POS Systems
- Strategic Planning & Auditing
- Problem-solving
- Customer complaint resolution
- Documenting information
- Conflict resolution
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Elementary
Timeline
Agent in Charge
Zen Leaf
12.2024 - Current
Inventory Manager
Zen Leaf
07.2024 - 12.2024
Agent in Charge
Zen Leaf
11.2022 - 07.2024
Budtender
Zen Leaf
06.2021 - 11.2022
Sales Associate
Zara
10.2019 - 06.2021
Desk Attendant
Valley Lo Country Club
07.2019 - 09.2019
Sales Associate
Ulta
04.2018 - 09.2019
No Degree -
Oakton Community College
High School Diploma -
Glenbrook South High School
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