Nicole Viccillian
Champaign
Summary
Proven server with extensive experience. Specializing in customer service and food safety compliance. Recognized for effective training of new staff and fostering team collaboration, resulting in improved order accuracy and guest satisfaction. Skilled in managing high-pressure situations while maintaining attention to detail and clear communication. Demonstrated ability to handle diverse tables with precision and deliver exceptional service, driving customer loyalty. Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations.
Overview
5
5
years of professional experience
Work History
Server
Aspen Tap House
Champaign
03.2021 - 03.2023
- Greeted guests and provided menus.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Sandwich Artist
SUBWAY®Restaurants
Savoy
01.2020 - 09.2021
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Assisted team members during peak hours when necessary.
- Operated cash registers to process payments from customers.
- Inspected equipment regularly for proper functioning and sanitation standards.
- Monitored temperature of freezers and coolers throughout shift.
- Organized inventory for efficient restocking of products.
- Greeted customers and provided product knowledge.
Server
Ruby Tuesday
Westbrook
01.2018 - 10.2019
- Greeted guests and provided menus.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
Education
GED -
WHite SChool
Fairmont, WV02-2009
Skills
- Customer service excellence
- Food safety compliance
- Order accuracy assurance
- Cash handling proficiency
- Menu expertise
- Team collaboration
- Time management
- Effective communication
- Inventory organization
- Attention to detail
- Problem solving
- Training others
- Work ethic
- Hostess support
- POS operation
- Suggestive selling
- Adaptability in stressful situations
References
References available upon request.
Timeline
Server
Aspen Tap House
03.2021 - 03.2023
Sandwich Artist
SUBWAY®Restaurants
01.2020 - 09.2021
Server
Ruby Tuesday
01.2018 - 10.2019
GED -
WHite SChool
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