Nicole Trujillo
Montgomery,IL
Summary
Basic electronic telephone equipment elements and components and installation methods; specialized computer programs used to monitor physical movement of offenders; interviewing and investigative methods and techniques; criminal justice system and community resources; pertinent laws, codes and regulations; human behavior and group dynamics; basic case management techniques; modern office equipment including computer systems and programs; office practices and procedures.
Overview
9
9
years of professional experience
Work History
Electronic Monitoring Tech
Cook County Adult Probation Department
08.2021 - Current
- Setting up and ensuring proper functionality of electronic monitoring devices, including GPS and radio frequency (RF) systems
- Tracking individuals to ensure they adhere to court-ordered curfews, home detention, or stay-away orders
- Addressing equipment malfunctions and ensuring uninterrupted monitoring
- Working closely with probation officers, law enforcement agencies, and court personnel to ensure compliance and address violations
- Ensuring monitoring programs align with legal and regulatory requirements, particularly for individuals charged with domestic violence offenses
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Lead
GEO GROUP
02.2016 - 08.2021
- Processing violation in servers such as Atlas, Infiity, protocol cook county, adult probation, track group, attenti , VA and ITK
- Monitor offender compliance with program requirements; maintain detailed records of offender actions and performance as may be necessary for court testimony; report to other agencies offender performance; recommend appropriate action in the event of violations.
- Assign equipment to offenders based upon risk level evaluation; prepare movement schedules and program computer to initiate calls.
- In struct offenders in installation and use of electronic equipment; convey detailed information to offenders regarding program policy and procedures and consequences of violations.
- Mapping an area under the direction of a surveyor, cartographer, or photogrammetrist for mapmaking, boundary location, and much more
Education
Bachelor of Science - Criminal Justice
Northwest Business College
ChicagoBachelor of Science - Criminal Justice Administration
University of Phoenix
Tempe, AZ05-2025
High School Diploma -
Glenbard West
Glen Ellyn05.2001
Skills
- Train offenders and others in the use of electronic home confinement equipment; investigate and report program violations; operate and program computer controlling movement of offenders; gather, evaluate and recommend action on program, offender and agency information; resolve complaints and calm angry clients; communicate effectively both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work
Timeline
Electronic Monitoring Tech
Cook County Adult Probation Department
08.2021 - Current
Team Lead
GEO GROUP
02.2016 - 08.2021
Bachelor of Science - Criminal Justice
Northwest Business College
Bachelor of Science - Criminal Justice Administration
University of Phoenix
High School Diploma -
Glenbard West
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