Nicole Stonecipher
910 Marble Court
Summary
Dynamic leader and effective communicator with a proven track record at Brook and Whittle, enhancing customer satisfaction and streamlining operations. Excelled in warehouse management and multitasking, significantly reducing order errors and improving inventory accuracy. Skilled in Microsoft Excel and fostering team collaboration, consistently delivering results beyond expectations.
Overview
11
11
years of professional experience
Work History
Shipping Manager
Brook and Whittle
2783 Shermer Road, North Brook, IL 60062
12.2013 - Current
- Pulled, verified, and packaged items for shipment.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Reduced order errors with thorough quality control checks before dispatching shipments.
- Collaborated with sales team to ensure accurate order fulfillment and timely delivery of priority shipments.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Trained and supervised warehouse staff in proper handling techniques for safe loading and unloading of goods.
- Determined most cost-effective procedures and routes for shipments.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
Office Administrator
Brook and Whittle
2783 Shermer Road, North Brook, Il 60062
12.2013 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
Education
Bachelor of Arts - Mathematics And Computer Science
Lewis University
Romeoville, IL05-2001
Skills
- Effective Communication Skills
- Warehouse Management
- Microsoft Excel
- Safety monitoring
- Shipping documentation
- Inventory audits
- Attention to detail
- Multitasking
- Reliability
Timeline
Shipping Manager
Brook and Whittle
12.2013 - Current
Office Administrator
Brook and Whittle
12.2013 - Current
Bachelor of Arts - Mathematics And Computer Science
Lewis University