Nicole Stokes
Milan
Summary
Detail-oriented individual recognized for strong multitasking abilities and time management in customer service roles. Committed to maintaining high cleanliness standards and enhancing customer loyalty through effective communication and swift issue resolution.
Developed strong customer service and time management skills in fast-paced environment. Demonstrated ability to thrive in high-pressure situations while maintaining attention to detail and quality. Looking to transition into new field where these transferrable skills can be effectively utilized.
Overview
2
2
years of professional experience
Work History
Barista
Hyvee
Milan, IL
08.2024 - Current
- Prepared and served a variety of coffee beverages to customers.
- Maintained cleanliness of work area and equipment for optimal efficiency.
- Assisted customers with menu selections and provided recommendations.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Server
Duckys Lagoon
Taylor Ridge, IL
02.2024 - 07.2024
- Delivered exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, ensuring guest satisfaction throughout dining experience.
- Handled cash transactions accurately and processed payments using POS systems.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Rock Island High School
Rock Island, ILSkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Exceptional customer service
- Cleanliness
- Cash handling
- New hire training
- Clear communication
- Multitasking and organization
- Workflow management
Timeline
Barista
Hyvee
08.2024 - Current
Server
Duckys Lagoon
02.2024 - 07.2024
High School Diploma -
Rock Island High School