Nicole Rodriguez
Chicago
Summary
Dynamic and results-driven professional with a strong work ethic, exceptional attention to detail, and a commitment to delivering outstanding customer service while effectively managing multiple responsibilities. Energetic and approachable, with a proven ability to foster positive relationships and enhance team collaboration. Recently earned Phlebotomy Certification, with expertise in venipuncture, specimen handling, and patient communication.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Chicago Cosmetic Surgery and Dermatology
01.2024 - Current
- Managed high-volume inbound and outbound calls, providing exceptional customer service and support.
- Utilized Nextech software to efficiently handle appointment scheduling, check-ins, and check-outs, ensuring a seamless client experience.
- Operated texting services to communicate appointment reminders and follow-up instructions, improving client engagement and satisfaction.
- Resolved client inquiries and concerns promptly, maintaining a high level of professionalism and empathy.
Office Administrator/Consultant
Hairline Creations
07.2021 - 11.2023
- Managed daily operations, including phone support, filing, payment processing, and inventory management for office and stylist supplies.
- Assisted with accounting tasks, including bill payments, payroll processing, and bank deposits.
- Performed opening/closing duties, including beverage preparation, cleaning, and message management.
- Oversaw shipping and receiving operations.
- Facilitated client appointments and addressed inquiries.
- Monitored debt collections and followed up with clients to ensure satisfaction and resolve issues.
- Conducted consultations and sales of hair systems and styling products.
- Organized and replenished hair care inventory.
- Designed and ordered custom hair systems.
Production/ Studio Manager
Tatine
01.2016 - 04.2020
- Organized and managed the setup and breakdown of the production area to ensure operational efficiency.
- Delegated tasks effectively to production team to optimize workflow and productivity.
- Conducted quality control inspections to uphold product standards.
- Assembled and packaged finished products for distribution, ensuring accuracy and quality.
- Assisted with inventory management and supply purchasing to maintain optimal stock levels.
- Processed daily web orders with attention to detail and accuracy.
- Executed daily safety inspections and upheld cleanliness standards within the production area.
- Organized and replenished stock to ensure seamless operations.
- Performed clerical and administrative duties to support overall office functions.
- Provided logistical support for shipping and receiving operations to facilitate timely deliveries.
- Implemented opening and closing routines to maintain a safe and organized work environment.
Shift Supervisor
Roeser's Bakery
08.2011 - 10.2016
- Coordinated and prepared orders for efficient pickup and delivery.
- Managed and maintained window and counter displays to enhance visual merchandising.
- Addressed and resolved customer service inquiries to ensure a positive customer experience.
- Executed nightly closing procedures, ensuring compliance with safety and operational standards.
- Oversaw safe handling and nightly reconciliation of financial transactions.
- Supported the stocking team by replenishing supplies and products on the sales floor.
- Responded to customer inquiries via phone regarding orders and appointments.
- Customized and decorated grab-and-go cakes according to customer specifications.
- Processed customer orders for cakes, pastries, and party supplies with attention to detail and accuracy.
- Assisted in the ordering and assembly of supplies to support bakery operations.
- Managed incoming calls related to customer orders and appointment scheduling, providing exceptional service and support.
Education
Phlebotomy Certification -
Phlebotomy Training Specialists
Chicago, Illinois07-2025
Diploma -
Prosser Career Academy
Chicago, IL06-2011
Skills
- Venipuncture
- Specimen Collection
- Teamwork & Collaboration
- Customer Service
- Conflict Resolution
- Time Management
- Excellent Communication
- Critical Thinking
- Health & Safety Compliance
- Training & Development
Certification
- Certified Phlebotomy Technician (CPT) - Phlebotomy Training Specialists
- Basic Life Support (BLS) - National CPR Foundation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Chicago Cosmetic Surgery and Dermatology
01.2024 - Current
Office Administrator/Consultant
Hairline Creations
07.2021 - 11.2023
Production/ Studio Manager
Tatine
01.2016 - 04.2020
Shift Supervisor
Roeser's Bakery
08.2011 - 10.2016
Phlebotomy Certification -
Phlebotomy Training Specialists
Diploma -
Prosser Career Academy
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