Summary
Overview
Work History
Education
Skills
Extracurricular Activities And Volunteer Work
Honors And Awards
Certification
Timeline
Generic

Nicole Rocha

Algonquin

Summary

Dedicated professional with a proactive approach and quick learning ability. Demonstrates strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

CNA/ PCT

Ascension St. Alexius Medical Center
12.2020 - Current
  • Patient care: Assisted with daily living activities, including bathing, dressing, and feeding.
  • Vital sign monitoring and documentation.
  • Communication: Communicated effectively with patients, families, and healthcare team members.
  • Safety and rehabilitation: Implemented safety protocols and ensured a safe, patient environment.
  • Documented patient care services by charting in designated areas.

Server

Pinstripes
08.2019 - 12.2020
  • Demonstrated thorough knowledge of menu items to assist customers in making informed choices.
  • Managed multiple tables during peak hours, ensuring timely service and customer satisfaction.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Utilized POS systems for accurate order entry, payment processing, and sales closure.
  • Boosted check sizes through strategic upselling of menu items and specials.

Team Lead

Bubs Subs
01.2018 - 01.2019
  • Provided leadership to team members, upholding high standards and facilitating timely task completion.
  • Maintained cleanliness of service deli area, ensuring hygienic countertops, shelves, and display cases.
  • Monitored temperatures of freezers, refrigerators, and ovens to verify proper functioning and safety.

Team Member

Buona Beef
05.2017 - 08.2018
  • Operated cash registers to efficiently process customer payments.
  • Executed opening and closing duties including display setup, item restocking, and sales floor maintenance.
  • Provided customer service support to ensure satisfaction.

Education

Associate of Applied Science - Science

Harper College
Palatine, IL
06-2027

Certified Nursing Assistant -

AVID CNA School
Streamwood, IL
07-2019

High School Diploma -

Dundee-Crown High School
Carpentersville, IL
05-2019

Skills

  • Customer service and support
  • Team collaboration
  • Communication skills
  • Memory retention
  • Point of sale operations
  • Sales expertise
  • Multitasking and organization
  • Tableside etiquette

Extracurricular Activities And Volunteer Work

  • Sherman Hospital Internship 2018-2019
  • D300 food pantry
  • Feed My Starving Children

Honors And Awards

  • National Honors Society
  • Honors Global Economics
  • Honors Human Anatomy and Physiology

Certification

  • BLS/CPR

Timeline

CNA/ PCT

Ascension St. Alexius Medical Center
12.2020 - Current

Server

Pinstripes
08.2019 - 12.2020

Team Lead

Bubs Subs
01.2018 - 01.2019

Team Member

Buona Beef
05.2017 - 08.2018

Associate of Applied Science - Science

Harper College

Certified Nursing Assistant -

AVID CNA School

High School Diploma -

Dundee-Crown High School

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Nicole Rocha