NICOLE RAMSAY

Answers incoming calls for the Department.

Monitors and operates video equipment to document detainee’s visitations. Provides front-line customer service to the public, dispatchers, local and nationwide agencies, attorneys, law enforcement and medical personnel, DCFS, counselors, County employees’ and provide assistance, completion of forms and/or reports, and information. Maintains and performs data entry to include entering warrant information. Register sex offenders.

Prepare daily court lists for all court rooms. Performs clerical functions such as copying, sorting and distributing mail, faxing information, assisting with mass-mailings and filing and maintaining inmate’s files/fingerprints. Assist the public with the Cobra Banker Machine and accepts monies and credit card payments, provides receipts, and reconciles accounts for bail bond money.

• February 2026: Patient Financial Navigator (FInancial Clearance Dept.)
• Secures patient financial records, verifies insurance, estimates out of pocket costs, discusses and documents payment plans or applications for financial assistance with patient. Completes pre-registration process with patient prior to procedures. Processes prior authorizations with insurance vendors and provides requested medical documentation to support authorization requested services.

• May 2025 :Surgery Scheduler (Specialty Services Patient Navigator)
• First point of contact for patients scheduling surgery. Work with surgeon schedules to ensure proper booking of OR time for each patient. Coordinate with OR for any changes needed. Supports and follows patient care through ordering labs, specialized testing and scheduling testing to ensure that required requirements for surgery are completed.
• Work with Surgeons, Clinical team, and Financial Clearance to assist patients in navigating pre-certifications necessary for surgery. Submit appeals, schedules surgeons for peer-to-peer reviews when insurance has denied claims. Assist patients with community resources and financial assistance to those in need.

• Greet patients and assist with required paperwork to be completed, signed, and uploaded to charts. Accept payments and copayments for appointments. Process insurance and verify eligibility. Assist with incoming calls and routing to proper staff. Schedule appointments, block schedules and reserve time for Triage and Leaves of Absence.
• Check in and check out patients. Route incoming mail and faxes. Coordinate with HIM to make sure all legal and guardianship paperwork are properly uploaded into patient charts. Work with DCFS on investigation information releases.

• LEADS Certified, CPR and AED Certified. Transmit radio calls, monitor alarms. Log activity of officers into CAD. Assist in LEADS searches. Answer emergency phone calls. Assist visitors with check-ins and entry into Campus Buildings. Assist officers and security with securing building and door alarms. Monitor multi-camera surveillance system for Main, North and Peoria campuses. Coordinate assistance with other agencies per protocol for medical or police emergencies.
• Dispatcher (Returned to part-time 2 Weekends a Month after full-time role)

• Answer phones and assist patients and companies with various questions and needs. Schedule appointments based on company protocol. Ensure proper paperwork is completed, authorization forms and identification are received at check in. Take payments and balance cash drawer as needed. Work with Third Party administrators to receive renewed paperwork and authorizations if incomplete or expired. Trained in substance and alcohol testing; assisted on-call needs for employer after-hour testing.

• Prepare Council and Committee Meeting agendas and minutes. Process all City accounts payables, cut and distribute checks. Prepare bi-monthly expenditures reports for the City Council. Update and process all insurance for City employees and on City equipment. Process all payroll for City employees. Process quarterly tax returns for federal and state. Handle incoming City resident phone calls, questions and concerns.

• Assisted Volunteers, Leaders, and customers with their uniform and boutique needs. Handled inventory, purchasing, deposits for boutique. Completed membership applications, camp registrations and assisted membership with recruitment activities. Ensured all office supplies were ordered and maintained office equipment. Provided safety updates, office fire drills, and compliance. Various office duties as assigned.

• Handle incoming calls to the unit and transfer to proper personnel. Answering questions and assisting patient families with various needs. Placing work orders for equipment. Inventory, ordering and stocking of unit supplies. Prepping and disassembling patient charts. Running reports using Epic program. Discharging and transferring patients in Epic. Placing special patient orders per need. Rounding rooms and patients making sure all needs are met, isolation cabinets are stocked, signage is visible, linens are stocked.