Nicole Pruitt
Chicago
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Store Manager
PlaySpinWin
02.2025 - Current
- Managed cash transactions accurately while adhering to strict financial accountability guidelines set forth by the management team.
- Offered informed recommendations regarding suitable games or activities based on individual guest interests and skill levels.
- Actively monitored game floor activity to identify potential security risks or violations of rules established for guest safety and enjoyment.
- Provided thorough training to new hires on company policies, safety protocols, and customer service best practices within the gaming environment.
- Developed rapport with regular guests to create a sense of community and build loyalty toward the gaming establishment.
Game Show Host
Penny's
12.2023 - 02.2025
- Monitored game floor operations to ensure compliance with company policies and gaming regulations.
- Trained new staff on operational procedures and customer service standards for optimal performance.
- Resolved customer inquiries and issues promptly, maintaining a positive atmosphere on the game floor.
- Maintained optimal game floor conditions for player enjoyment, including cleanliness, organization, and proper functioning of equipment.
Shift Leader/Cashier
Personal Liquors Co-Chicago, IL
05.2022 - 01.2025
- Maintained an organized work environment by delegating tasks to staff as needed.
- Organized merchandise on shelves according to product code or type.
- Assisted customers with locating requested items in the store.
- Issued receipts, refunds, credits or change due to customers.
- Conducted price checks for special orders or discounts as requested by customers.
Shift Leader
Kitakata Ramen Ban Nai-Lombard, IL
06.2023 - 01.2024
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing the overall dining experience.
- Handled cash transactions accurately and responsibly when required.
- Completed closing duties efficiently after each shift to prepare the restaurant for next day operations.
- Managed difficult customer situations with tact and professionalism, working towards satisfactory resolutions for all parties involved.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
Lead Waitress
Longhorn Steakhouse-Berwyn, IL
07.2018 - 06.2023
- Greeted guests and provided menu information.
- Resolved conflicts between staff members as needed.
- Maintained a clean work area throughout the shift to ensure an inviting atmosphere for customers.
- Trained new servers on restaurant policies, procedures, service techniques, and safety standards.
- Displayed leadership skills by providing guidance to other waitstaff members on how best to handle difficult situations with customers.
Hostess/Server
Red Lobster-Oak Lawn, IL
01.2018 - 11.2019
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Accurately recorded customer information into reservation system.
- Resolved any customer complaints or issues quickly and professionally.
- Greeted guests warmly upon arrival, seating them promptly.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Team Member
Chick-fil-A-Skokie, IL
01.2016 - 06.2018
- Collaborated with team members to achieve daily goals.
- Monitored expiration dates on food items for freshness assurance.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Developed positive customer relationships through friendly greeting and excellent service.
- Built and maintained working relationships with peers and upper management.
Summer Youth Employee
ABJ Community Services
06.2014 - 10.2017
- Designed Graphics
- Administration
- Microsoft and Adobe efficient
- Created music to perform at the summer musicals
Education
High School Diploma -
Chatham Academy
06-2017
Skills
- Customer Service Management
- Rules Enforcement
- Team Supervision
- POS System Operation
- Creative Problem-Solving
- Employee Attendance Monitoring
- Relationship building
- Crowd management
- Team Leadership
- Conflict Resolution
- Staff Training and Development
- Menu memorization
- Cash handling proficiency
Certification
- Bassett
- Food Handler Certification
Timeline
Store Manager
PlaySpinWin
02.2025 - Current
Game Show Host
Penny's
12.2023 - 02.2025
Shift Leader
Kitakata Ramen Ban Nai-Lombard, IL
06.2023 - 01.2024
Shift Leader/Cashier
Personal Liquors Co-Chicago, IL
05.2022 - 01.2025
Lead Waitress
Longhorn Steakhouse-Berwyn, IL
07.2018 - 06.2023
Hostess/Server
Red Lobster-Oak Lawn, IL
01.2018 - 11.2019
Team Member
Chick-fil-A-Skokie, IL
01.2016 - 06.2018
Summer Youth Employee
ABJ Community Services
06.2014 - 10.2017
High School Diploma -
Chatham Academy
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