Summary
Overview
Work History
Education
Skills
Timeline
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Nicole Morino

Elk Grove Village

Summary

Comfortable working under pressure to meet deadlines, and to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Gifted at working with a diverse clientele, managed clients independently, exceeded sales goals, relationship-building, problem-solving abilities, professional interaction and communication skills. All professional work includes customer service skills, in-depth understanding of sales, brand and product building, problem-solving, relationship-building and excellent communication skills. Hardworking employee enthusiastic about learning Accounts Payable field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

19
19
years of professional experience

Work History

School Bus Driver

First Student School Bus
12.2022 - Current
  • Develop positive relationships with students, faculty and parents to support continuous rapport and communication
  • Complete pre-trip and post-trip bus inspections and document info in vehicle logs
  • Transport passengers safely along prescribed routes according to tight schedules
  • Adhere to scheduled routes and accomplish timely drop-offs and pick-ups to comply with preset route criteria
  • Assist passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety
  • Communicate information to parents to promote good communication and transparency
  • Administer first aid to passengers in need

Produce Team Lead

Amazon Fresh
12.2020 - 12.2022
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures
  • Checked for outdated and overripe grocery items and removed from inventory
  • Inspected floor displays, noted missing items, and immediately replenished merchandise
  • Collaborated with store management to align with objectives and provide quality produce
  • Recorded sales information on database to enable tracking history and maintain accurate records of pallets ranging from 5-20 daily
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

SEO Content Writer

Dr. Sanusi Umar
02.2014 - 10.2016
  • Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content
  • Strategized content based on Google Analytics data, geographical targeting and keyword planning
  • Completed thorough research into assigned topics
  • Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach
  • Formatted articles, blogs and webpages with HTML, photos and infographics
  • Created content strategies for digital media
  • Built, implemented and updated effective SEO strategies
  • Created customized marketing materials to increase product awareness.
  • Completed keyword research and analyzed competitor SEO and PPC campaigns to identify gaps and opportunities
  • Crafted SEO-friendly content for websites and blog posts to increase organic traffic

English Instructor

Interac Inc
04.2010 - 12.2012
  • Taught English language to Elementary and Junior High school students in classroom setting
  • Evaluated students' abilities and grasp of English language, keeping appropriate records and preparing progress reports
  • Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences
  • Encouraged participation by maintaining positive attitude and proactively engaging students in activities and lessons
  • Planned, prepared and delivered lessons on American English grammar to 30+ students daily
  • Defined and articulated goal learning outcomes, performance metrics and changes to improve student learning.
  • Developed interesting lectures and educational activities to maximize learning within classroom
  • Improved student performance by defining clear goals and communicating performance metrics
  • Immersed students in unfamiliar cultures by devising hands-on activities

English Language Instructor

Nippon Steel & Sumikin Engineering
09.2010 - 03.2011
  • Evaluated engineers and determined eligibility to expat for company's employment overseas program
  • Designed and developed instructional activities using data from student learning style assessments
  • Selected and prepared educational resources, taking account of students' interests and cultural backgrounds
  • Organized detailed list of resources to help students go beyond classroom environments and delve into topics of interest
  • Used effective teaching techniques and learning strategies in translating lesson plans into productive student learning experiences

English Language Instructor

Chungdahm Learning Institute
02.2008 - 01.2009
  • Authored tests and quizzes to evaluate student learning and comprehension.
  • Built relationships with students to understand obstacles to learning such as difficult home situations, illness or social hurdles.
  • Developed and implemented exercises to help students understand and improve sound and symbol relationships, spelling, punctuation, style and pronunciation.
  • Developed age-appropriate lesson content for literature pieces to meet diverse learning styles.
  • Assisted students in understanding and improving sound and symbol relationships, spelling, punctuation, style and pronunciation through self-developed exercises.
  • Developed teaching materials to supplement standard curriculum, enhancing learning concepts and promoting student engagement.

Sales Associate

Ralph Lauren
06.2006 - 02.2008
  • Aided clients in wardrobe decision making
  • Maintained daily, monthly sales goals for the department of 50k+
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Applied security and loss prevention training toward recognizing risks and reducing store theft
  • Completed orders and organized product deliveries to meet clients needs
  • Evaluated inventory and delivery needs and optimized strategies to meet customer demands
  • Provided positive first impressions to welcome existing, new and potential customers
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships Spanish
  • Helped customers locate products and checked store system for merchandise at other sites

Education

Master of Arts - Professional Clinical Counseling

University of Massachusetts Global
Aliso Viejo, CA
12-2025

Bachelor of Arts American - English Literature

University of Illinois
Chicago Chicago, IL
12.2006

No Degree - Literature

Saint Louis University Madrid Campus
Madrid, Spain
08.2005

No Degree - English Literature

Harlaxton College University of Evansville
Grantham, United Kingdom
06.2003

Skills

  • Professional Working
  • Internal Communications
  • Leadership
  • Creative Problem Solving
  • Project Planning
  • Relationship Building
  • Adobe Systems Software
  • Marketing Strategies
  • Team Collaboration
  • Creative Direction
  • Data Collection
  • Calendar Management
  • Report Analysis
  • Workload Management
  • Interdepartmental Communication

Timeline

School Bus Driver

First Student School Bus
12.2022 - Current

Produce Team Lead

Amazon Fresh
12.2020 - 12.2022

SEO Content Writer

Dr. Sanusi Umar
02.2014 - 10.2016

English Language Instructor

Nippon Steel & Sumikin Engineering
09.2010 - 03.2011

English Instructor

Interac Inc
04.2010 - 12.2012

English Language Instructor

Chungdahm Learning Institute
02.2008 - 01.2009

Sales Associate

Ralph Lauren
06.2006 - 02.2008

Master of Arts - Professional Clinical Counseling

University of Massachusetts Global

Bachelor of Arts American - English Literature

University of Illinois

No Degree - Literature

Saint Louis University Madrid Campus

No Degree - English Literature

Harlaxton College University of Evansville
Nicole Morino