Nicole Mercado
Mount Prospect
Summary
Dynamic and detail-oriented professional with experience at Womans Care Center, excelling in organization and communication. Proven ability to manage appointments and inventory efficiently while maintaining a positive atmosphere. Skilled in social media marketing and committed to delivering exceptional service, ensuring a welcoming environment for clients and visitors alike.
Overview
4
4
years of professional experience
Work History
Family Babysitter
Multiple Families
Chicago
01.2021 - 01.2025
- Responsibly watched children while parents were out.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Updated parents on children's progress and routines to support stable and structured environment.
- Assisted children with completing homework and special assignments to improve academic performance.
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
Assistant Office Manager (summer Intership)
Beata Luberda Esthetics
Mount Prospect
05.2024 - 08.2024
- Prepared retail product for shipping.
- Prepared materials for seminars, events, and organizing inventory management.
- Social media content creator
- Managed office inventory and placed new supply orders.
Receptionist
Womans Care Center
Chicago
06.2021 - 08.2024
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Sorted incoming mail and directed to correct personnel each day.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Greeted and directed visitors to appropriate personnel and answered average of 30 calls and emails daily.
- Answered phone calls, provided information to callers, and connected callers to appropriate people.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted visitors and verified reasons for visit and appointment information.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Expected graduation - Biology
MARQUETTE UNIVERSITY
Milwaukee, WI05-2026
High School Diploma -
SAINT VIATOR HIGH SCHOOL
Arlington Heights, IL05.2022
Skills
- Organization and Efficiency
- Multi-Line Telephone Skills
- Office Equipment Operations
- Meticulous and Organized
- Appointment Scheduling
- Prioritization and Time Management
- Positive Attitude and Energetic
- Courteous and Professional
- Multitasking and Prioritization
- Inventory Management
- Verbal and Written Communication
- Social media marketing
- Time management
- Reliable transportation
- Childcare
- Professionalism and discretion
- Laboratory techniques
- Microsoft office
Affiliations
- Member of the Good Deeds and Action Club
- Member of Red Cross club
- Member of Coffee club
Timeline
Assistant Office Manager (summer Intership)
Beata Luberda Esthetics
05.2024 - 08.2024
Receptionist
Womans Care Center
06.2021 - 08.2024
Family Babysitter
Multiple Families
01.2021 - 01.2025
Expected graduation - Biology
MARQUETTE UNIVERSITY
High School Diploma -
SAINT VIATOR HIGH SCHOOL
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