Summary
Overview
Work History
Education
Skills
Websites
Timeline
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NICOLE MCCAULEY

Fairview Heights,IL

Summary

Detail-oriented administrative professional with strong organizational skills seeking to transition into a dedicated office support role with HR responsibilities. Proven experience in scheduling, correspondence, event coordination, and delivering exceptional customer service. Demonstrated ability to efficiently manage office tasks while maintaining professionalism in fast-paced environments. Well-versed in employee onboarding, file maintenance, and compliance support. Proficient in Microsoft Office Suite and adaptable to new technologies. Committed to providing seamless administrative and HR support while contributing to team success.

Overview

2025
2025
years of professional experience

Work History

Administrative Assistant

PGAV Destinations
2023 - Current
  • Serve as the primary point of contact for employees and visitors, handling inquiries professionally and efficiently
  • Manage office operations, including scheduling, correspondence, and maintaining accurate records
  • Assist with onboarding and orientation for new hires, ensuring a smooth transition
  • Support HR functions such as maintaining employee files, tracking attendance, and assisting with benefits inquiries
  • Coordinate company events and meetings, supporting logistics and communication efforts
  • Utilize Microsoft Office Suite and other software tools to streamline administrative processes

Assistant Manager

Hilton
2019 - 2023
  • Provided administrative support, including scheduling, document preparation, and performance tracking
  • Assisted with financial recordkeeping, accounts receivable, and expense management
  • Managed front desk operations, ensuring a welcoming and professional environment
  • Supported HR processes by maintaining personnel records, assisting with training sessions, and ensuring compliance with company policies
  • Supervised and trained team members to improve efficiency and service quality

Assistant Manager - Front End

Mariano's
2016 - 2019
  • Oversaw front-end operations, ensuring efficient customer service and workflow
  • Managed scheduling and staffing, balancing productivity with cost control
  • Assisted with basic HR functions such as employee scheduling, new hire paperwork, and training coordination
  • Resolved customer concerns, providing prompt and effective solutions
  • Trained and mentored employees to enhance service and operational efficiency
  • Maintained accurate cash handling and financial reconciliation processes

Retail Specialist | Team Lead | Administrative Support Team

Macy's
2013 - 2016
  • Provided excellent customer service, assisting with product selection and inquiries
  • Managed inventory processes, including restocking and merchandising
  • Supervised daily operations as a Team Lead, ensuring smooth workflow
  • Assisted in administrative tasks, including payroll processing and scheduling
  • Maintained sales reports and documentation to support data-driven decision-making
  • Supported HR functions by assisting with employee file maintenance and onboarding paperwork

Education

Human Resource Management - Human Resources

Western Governors University
Utah
06.2026

English Literature -

Monmouth College
Illinois
05.2014

Skills

  • Administrative Support & Office Management
  • Calendar Management
  • Travel Coordination
  • Event Planning
  • Logistics Coordination
  • Data Entry
  • Client Relations
  • Microsoft Office Suite
  • Records Management
  • Workflow Planning
  • Employee Onboarding
  • Benefits Administration Assistance
  • Customer service

Timeline

Administrative Assistant

PGAV Destinations
2023 - Current

Assistant Manager

Hilton
2019 - 2023

Assistant Manager - Front End

Mariano's
2016 - 2019

Retail Specialist | Team Lead | Administrative Support Team

Macy's
2013 - 2016

Human Resource Management - Human Resources

Western Governors University

English Literature -

Monmouth College
NICOLE MCCAULEY