Nicole Madriz
Aurora
Summary
Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines. Proven ability to enhance communication and streamline operations, leveraging bilingual skills and attention to detail. Adept at legal support and staff training, fostering a collaborative environment that drives success.
Overview
9
9
years of professional experience
Work History
Office Manager / Legal Assistant / Paralegal (Uncertified)
Matthew C Downs Law Office
Batavia
04.2022 - Current
- Managed daily office operations, staff schedules, and case files for a busy law office.
- Drafted legal correspondence, prepared case documentation, and supported attorneys in hearings and client meetings.
- Acted as primary client liaison, ensuring clear communication in both English and Spanish.
- Led training and onboarding of legal secretaries, ensuring consistent procedures, organized case handling, and effective client communication.
- Trained staff on working with bilingual clients and supported Spanish–English communication standards within the office to improve accuracy and client understanding.
Assistant Manager / Dental Assistant
Aurora Dentrix
Aurora
12.2017 - 04.2022
- Promoted from Dental Assistant to Assistant Manager due to performance and leadership.
- Assisted dentists in patient care, sterilization, and procedure preparation.
- Oversaw scheduling, insurance billing, and staff coordination across multiple offices.
- Oversaw inventory management and supply ordering processes.
- Collaborated with management on developing strategic plans for achieving business goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Member Services Representative
Earthmover Credit Union
Aurora
08.2016 - 08.2017
- Handled financial transactions, account services, and client inquiries with professionalism.
- Educated members on credit union products and services.
- Collaborated with team members to improve service delivery standards.
- Supported branch operations by managing daily administrative tasks.
- Performed daily audits of teller drawers to ensure compliance with security regulations.
- Resolved member issues through effective communication and problem-solving.
Education
Bachelor of Arts - Teaching of Spanish
University of Illinois at Chicago
Chicago, IL12-2023
Skills
- Office & Staff Management
- Client Relations & Customer Service
- Legal Office Support
- Healthcare/Dental Assistance
- Financial Services Support
- Administrative & Clerical Expertise
- Multicultural Communication
- Problem solving
- Attention to detail
- Database administration
- Financial tracking
- Information protection
Education Certifications
Courtroom Interpreter Certification, In Progress, State of Illinois
Timeline
Office Manager / Legal Assistant / Paralegal (Uncertified)
Matthew C Downs Law Office
04.2022 - Current
Assistant Manager / Dental Assistant
Aurora Dentrix
12.2017 - 04.2022
Member Services Representative
Earthmover Credit Union
08.2016 - 08.2017
Bachelor of Arts - Teaching of Spanish
University of Illinois at Chicago