Nicole Lucas
Crystal Lake,IL
Summary
Results-driven team lead and national project manager with a successful track record overseeing complex, high-volume construction projects throughout the U.S. Experienced in managing over $20M in annual project volume, leading cross-functional teams, and consistently delivering on-time, on-budget results for prominent national clients such as Target, FedEx Ground, Home Depot, and UPS. Skilled in strategic leadership and hands-on field coordination, specializing in asphalt, concrete, and full-scope civil infrastructure projects. Actively seeking opportunities to utilize expertise in project management and team leadership to enhance operational efficiency and exceed client expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Team Lead – National Project Manager
Rabine Paving America
03.2022 - Current
- Manage 20–40 active civil construction projects at a time, delivering $20M+ in annual volume across asphalt, concrete, joint seal, crack fill, cement stabilization, striping, and signage scopes.
- Consistently deliver 100% on-time project closeouts and maintain 0% overdue accounts receivable across multi-state programs.
- Reduced preconstruction delays by 25% through standardized project setup workflows including scope validation, budgeting, and kickoff coordination.
- Increased billing accuracy and collection speed by implementing invoice tracking tied to work completion and client approval checkpoints.
- Directed project financials, including oversight of vendor payments, materials procurement, testing coordination, and superintendent budget compliance.
- Developed new coordinator onboarding process that cut training time by 40% and improved deliverable accuracy.
- Improved change order turnaround by 30% through internal checkpoints and clearer communication with vendors and clients.
- Serve as the primary client contact across four national accounts, repeatedly recognized for responsiveness, issue resolution, and high-quality execution.
Vice President of Construction
Premier
01.2017 - 01.2022
- Increased profit margins by 40% and boosted customer sign-up rates by 22% by redesigning sales, marketing, and operating procedures.
- Reduced crew inefficiencies and travel time by 30% by creating optimized daily schedules across asphalt, concrete, brick, and subcontractor crews.
- Interpreted plats of survey, village regulations, and project specs to obtain permits and bonds, coordinate inspections, and brief crews — directly improving satisfaction ratings to over 4.8 stars on Google and HomeAdvisor for 3+ consecutive years.
- Modernized outdated financial operations by implementing new invoicing systems and internal controls, increasing billing efficiency by 30%.
- Created and executed long-term strategic plans using weekly, monthly, and annual forecasting to drive competitive advantage.
- Developed and led residential marketing campaigns valued from $2K to $30K+, including social content, proposals, and editorial calendars.
- Acted as internal tech lead — managing cloud platforms, troubleshooting network and device issues, and providing remote/on-site support.
Bar Manager
Stormy's
01.2009 - 01.2019
- Supervised bar operations and managed inventory for a high-volume venue, ensuring weekly orders and vendor relationships remained efficient and cost-effective.
- Trained and onboarded staff to deliver exceptional customer service and support high-turnover event nights.
- Implemented new drink specials and promotions, increasing repeat customer traffic and boosting nightly sales.
- Maintained a calm, solutions-oriented approach during fast-paced, high-pressure service hours.
Cross Department Specialist
Arens Controls LLC
01.2009 - 01.2014
- Promoted to office staff after excelling in quality control and production assembly.
- Spearheaded label development for product and shipping use, improving delivery time and compliance with customer specifications.
- Provided operational support across IT, accounting, quality, shipping, and customer service departments.
- Partnered with system administrators to update business management software (Navision) and improve user efficiency.
- Drafted manuals to streamline troubleshooting for recurring quality issues.
Skills
- Tools: Procore, ProTrack, Service Channel, Evoco, Salesforce, ApexView, Sage, Microsoft Office, Teams, Zoom, Outlook, SharePoint, PlanGrid, NearMap, Box, Wrike
- Civil Construction (Asphalt, Concrete, Striping, Joint Seal, Crack Fill, Stabilization)
- Budgeting, Accounts Receivable & Payable Oversight
- Multi-Site Project Lifecycle Management
- Permitting & Regulatory Compliance
- Client Relationship Management
- Schedule Optimization & Forecasting
- Attention to detail
- Process improvement
- Operations management
- Team leadership
- Change Order Management
- Conflict resolution
Certification
- Project Management Professional (PMP) — Certification expected May 2025
- Bachelor - Engineering - University Center of MCC - Degree Expected January 2027
- Associate - Engineering Science to Transfer - College of Lake County - 2021
- Associate -Accounting and Business/Management - Harper College - 2014
Timeline
Team Lead – National Project Manager
Rabine Paving America
03.2022 - Current
Vice President of Construction
Premier
01.2017 - 01.2022
Bar Manager
Stormy's
01.2009 - 01.2019
Cross Department Specialist
Arens Controls LLC
01.2009 - 01.2014
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