Nicole Krieter
Rockford
Summary
Dynamic Customer Service Representative with a proven track record at State Collections, excelling in dispute resolution and account management. Known for meticulous attention to detail and active listening, I effectively resolved discrepancies and enhanced customer satisfaction, contributing to operational improvements and overall success.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
State Collections
10.2018 - Current
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Resolved problems, improved operations and provided exceptional service.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
Student Loan Specialist
Protocol Financial
01.2017 - 09.2018
- Counseled students and parents about financial aid options and program details in a call center environment.
- Provided financial aid counseling to enrolled and prospective students.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided repayment options such as, income-driven repayments,forbearance or deferment.
- Great Lakes was acquired by Nelnet resulting in dissolvent of this position company wide.
Education
High School Diploma -
Jefferson
Rockford, IL05-2007
Skills
- Attention to detail
- Empathy
- Dispute resolution
- Account updating
- Prioritization
- Typing proficiency
- Active listening
- Problem solving
- Collection management
- Inbound and outbound calling
- Medical terminology
- Hipaa compliance
- Complaint resolution
Timeline
Customer Service Representative
State Collections
10.2018 - Current
Student Loan Specialist
Protocol Financial
01.2017 - 09.2018
High School Diploma -
Jefferson
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