Nicole Jass
Oswego
Summary
Highly motivated, goal-oriented team player. In-depth knowledge of Epic Systems, EMR, and various software programs. Seasoned in clinical and professional office environments. Seeking an opportunity to bring leadership, dedication and a great personality to your business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Suburban Gastroenterology
Naperville
09.2023 - 11.2024
- Developed and implemented patient care policies and procedures to improve service quality.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Received and routed care team messages and documents to appropriate staff.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Explained policies, procedures and services to patients.
- Scheduled evaluations and procedures for patients.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided compassionate support to patients and their families.
Hemodialysis Technician
Fresenius
Oswego
01.2021 - 07.2023
- Ensured that all equipment was functioning properly before each procedure.
- Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
- Responded to and managed emergency situations during dialysis treatments.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Assisted with quality assurance activities such as data collection and analysis of results.
- Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.
- Maintained accurate records of patient care, treatments, and progress notes in accordance with HIPAA regulations.
- Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
- Discussed procedure with patient to explain each step and answer questions.
- Performed routine sterilization, cleaning, and maintenance of hemodialysis machines and equipment.
- Communicated effectively with patients, families, and healthcare professionals to enhance patient care.
- Transported patients to dialysis room in preparation for treatment.
- Maintained a clean and organized work environment in compliance with healthcare regulations.
- Conducted dialysate preparation, machine setup, and other related duties for hemodialysis treatments.
- Analyzed registered venous arterial pressures to meet established limits.
- Assisted nursing staff in providing direct patient care services including wound dressing changes and catheter insertions and removals when necessary.
Patient Care Coordinator
Fox Foot & Ankle
Oswego
02.2019 - 04.2021
- Coordinated with insurance companies to confirm patient coverage and process claims.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Completed insurance verifications and claim forms for patient intake and processing.
- Received and routed care team messages and documents to appropriate staff.
- Coordinated patient referrals to specialists and other healthcare services.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Explained policies, procedures and services to patients.
Education
Associate of Applied Science - General Studies
Waubonsee Community College
Sugar Grove, IL08-2005
High School Diploma -
West Aurora High School
Aurora, Illinois05-1991
Some College (No Degree) - Marketing Management
Kankakee Community College
Kankakee, ILSome College (No Degree) - General Studies
College of DuPage
Glen Ellyn, ILSkills
- EPIC Systems
- Patient relations
- Case management
- Meeting preparation
- Articulate communication
- Creative problem-solving
- Organizational skills
- Customer service
- Medical record requests
- Scheduling
- Multitasking
- Patient care coordination
- Patient documentation
- Patient registration
- Patient satisfaction
- Billing statement processing
- Insurance practices
- Medical data collection
- HIPAA protocol adherence
- Appointment scheduling
- Patient confidentiality
- Insurance verification
- Patient records management
- Healthcare
- Attention to detail
- Medical terminology
Certification
- CCHT
- Notary Public Since 1998
Timeline
Patient Care Coordinator
Suburban Gastroenterology
09.2023 - 11.2024
Hemodialysis Technician
Fresenius
01.2021 - 07.2023
Patient Care Coordinator
Fox Foot & Ankle
02.2019 - 04.2021
Associate of Applied Science - General Studies
Waubonsee Community College
High School Diploma -
West Aurora High School
Some College (No Degree) - Marketing Management
Kankakee Community College
Some College (No Degree) - General Studies
College of DuPage
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