NICOLE HORTA
Homer Glen
Summary
Forward-thinking Employee Relations Specialist with track record of fostering positive workplace environments. Proactive in addressing employee concerns and implementing effective conflict resolution strategies. Assertive and ambitious in advocating for both employees and organizational goals. Optimistic communicator dedicated to enhancing employee satisfaction and productivity.
Overview
12
12
years of professional experience
Work History
SR Human Resources Generalist
Midwest Express Urgent Care
Chicago
10.2025 - Current
- Serve as the primary HR advisor for employees and leaders, providing guidance on policies, benefits, scheduling, compensation, attendance, and a broad range of HR-related inquiries.
- Lead and implement disciplinary actions related to attendance, performance, and conduct in alignment with company policy and employment laws.
- Coordinate and manage staffing and scheduling needs for 25 clinic locations, ensuring adequate coverage and alignment with operational demands
- Manage onboarding for new hires, including offer letters, pre-employment requirements, and HRIS documentation
- Support audits, reporting, and compliance-related inquiries as needed
SR Employee Relations Specialist
Populus Group
Lisle
04.2018 - 10.2025
- Responsible for investigating and responding to internal complaints, and handling complex, high-risk ER cases, including gathering and analyzing evidence, and applying relevant laws, policies, and past practices to reach conclusions.
- Established and maintained trusted relationships around the organization to optimize business and employee experience.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Work with the Payroll Services Specialists (PSS) on any follow-up needed with the contractor to ensure an accurate payroll process.
- Created and implemented highly effective and individualized human resource solutions for clients.
- Assessed personnel performance and provided guidance for continuous improvement.
- Analyzed trends in employee relations issues, and implemented.
- Prepared reports related to workforce metrics, such as headcounts and turnover rates.
- Drafted documents such as employment contracts, offer letters, termination notices, and other correspondence.
HR Recruitment Consultant
NES Global Talent
Maitland
09.2015 - 07.2017
- Identified candidates for employment vacancies based on requirements and skill sets in the oil and gas sector.
- Specialized in placing candidates in international and various overseas projects.
- Maintaining records of personnel-related data in both paper and the database, and ensuring all employment requirements are met.
- Execute all employee termination procedures, including advising employees on their rights and any benefits to which they are entitled.
- Utilized the correct use of IT systems, such as BullHorn and CareerBuilder.
Warranty Territory Consultant
Taylor Morrison
Maitland
12.2013 - 09.2015
- Experienced in managing complex issues and driving productivity.
- Strategic relationship and partnership-building skills; managed over 300 buyer accounts.
- Handle all escalated customer calls and requests, including documentation, follow-up, and work to ensure closure on every claim.
- Continuously contributing to improvements in processes within the assigned territory, I investigated and resolved customer inquiries and complaints in an empathetic manner.
Skills
- Ethics and compliance
- Workplace safety
- HR background
- Case analysis
- Performance improvement strategies
- Multitasking
- Forward-thinking
Timeline
SR Human Resources Generalist
Midwest Express Urgent Care
10.2025 - Current
SR Employee Relations Specialist
Populus Group
04.2018 - 10.2025
HR Recruitment Consultant
NES Global Talent
09.2015 - 07.2017
Warranty Territory Consultant
Taylor Morrison
12.2013 - 09.2015