Nicole Heid
Peoria
Summary
Detail-oriented Food Preparation Specialist experienced in delivering high-quality meals for restaurant customers. Achieved customer satisfaction through effective communication and problem-solving skills while ensuring compliance with sanitation standards. Focused on optimizing kitchen operations and enhancing menu design to elevate dining experiences.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Cook
Bernard's Italian Pub and Eatery
10.2008 - Current
- Prepared high-quality Italian dishes following established recipes and standards.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
- Coordinated with wait staff to ensure timely delivery of meals to customers.
- Communicated effectively with front-of-house staff regarding orders and special requests.
- Operated kitchen equipment safely and efficiently while adhering to safety guidelines.
- Labeled and dated food items to ensure safety and quality during storage.
- Resolved customer complaints regarding food quality or services provided.
Prep Cook
Bob Evans Restaurant
Peoria
05.2005 - 10.2008
- Prepared ingredients for daily menu items following standardized recipes.
- Monitored food freshness and quality to maintain restaurant standards.
- Organized and replenished kitchen supplies to ensure seamless kitchen operations. and inventory to ensure kitchen readiness at all times.
- Cleaned and sanitized work areas and equipment to uphold food safety compliance.
- Maintained cleanliness and organization of kitchen workstations and storage areas.
- Collaborated with team members to efficiently meet service demands during peak hours.
- Stocked supplies and inventory to ensure kitchen readiness at all times.
Education
GED
Peoria, IL07-2026
High School -
Centennial High School
Peoria, AZSkills
- Cooking
- Food preparation
- Kitchen operation
- Food safety
- Food service experience
- Casual dining experience
- Fine dining experience
- Restaurant management
- Hospitality
Certification
- Driver's License
- ServSafe
- Food Handler Certification
Timeline
Cook
Bernard's Italian Pub and Eatery
10.2008 - Current
Prep Cook
Bob Evans Restaurant
05.2005 - 10.2008
GED
High School -
Centennial High School