Overview
Work History
Education
Skills
Certification
Timeline
Generic

Nicole Giannetta

Cary

Overview

11
11
years of professional experience
1
1
Certification

Work History

Care Manager

For Papa's Sake Home Care For Families
Arlington Heights
09.2022 - 04.2025
  • Managed caseloads of up to 70+ clients in a home care setting.
  • Supervised a staff of over 100 home care aides to ensure quality care was given to clients.
  • Met with clients in their homes to assess the amount and type of care needed, and assigned home care aides based on applicable experience.
  • Coordinated schedules of home care aides with clients.
  • Monitored and evaluated the effectiveness of care plans, making adjustments as necessary to meet clients' evolving needs.
  • Developed and maintained positive relationships with clients, families, and healthcare providers to provide quality care.
  • Conducted regular follow-up with clients to assess satisfaction with services and identify any unmet needs.
  • Utilized technology and healthcare information systems to streamline care coordination and documentation processes, such as Wellsky and Alayacare systems.

Care Coordinator

For Papa's Sake Home Care For Families
Arlington Heights
11.2021 - 09.2022
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Conducted initial assessments and evaluations of patient's needs.
  • Actively participated in staff meetings discussing best practices in patient care coordination.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Provided support to clients by responding to inquiries, addressing complaints and resolving issues.

Homemaker Aide

For Papa's Sake Home Care For Families
Arlington Heights
03.2018 - 11.2021
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Managed daily household tasks, including cleaning, laundry, and dishwashing, ensuring a hygienic living environment.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Provided compassionate elder care, assisting with mobility, personal care, and medication reminders.
  • Helped clients move in and out of beds, baths and wheelchairs by following proper lifting safety techniques.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.

Caregiver

Always Best Care
Glenview
10.2017 - 10.2018
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Accompanied clients to social events such as movies or plays.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Provided emotional support to clients during difficult times.

Caregiver

Autumn Leaves Memory Care
Crystal Lake
02.2014 - 10.2017
  • Assisted 30+ residents with ADL's, including daily activities like bathing, dressing, grooming, and feeding.
  • Performed housekeeping duties like cleaning and laundry.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Promptly reported all incidents involving resident injury or illness per policy guidelines.
  • Recorded patient information such as weight, food intake, fluid output and other observations accurately in medical chart.
  • Assisted in transferring patients from bed to wheelchair or other assistive devices.
  • Provided companionship to residents by engaging in conversations and activities.
  • Responded promptly to calls for assistance from patients or staff members.
  • Maintained a safe and clean environment for the residents of the nursing home.
  • Observed infection control procedures such as hand washing properly before providing care.

Education

Associate of Science -

McHenry County College
Crystal Lake, IL
01-2017

Skills

  • Care plan development
  • Client assessment
  • Healthcare documentation
  • Communication skills
  • Time management
  • Emotional support
  • Organizational skills
  • Training and mentoring
  • Teamwork and collaboration
  • Emergency readiness
  • Multitasking capacity
  • Patient safety
  • Attention to detail
  • Schedule management
  • Microsoft Word, Excel, PowerPoint, Outlook, Teams

Certification

  • Certified Dementia Practitioner
  • Volunteered at Autumn Leaves in 2014

Timeline

Care Manager

For Papa's Sake Home Care For Families
09.2022 - 04.2025

Care Coordinator

For Papa's Sake Home Care For Families
11.2021 - 09.2022

Homemaker Aide

For Papa's Sake Home Care For Families
03.2018 - 11.2021

Caregiver

Always Best Care
10.2017 - 10.2018

Caregiver

Autumn Leaves Memory Care
02.2014 - 10.2017

Associate of Science -

McHenry County College

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Nicole Giannetta