Nicole Garofalo
Elmwood
Summary
Personable Treatment Coordinator with strong background in dental health advocacy. Trained in closing treatment plans made by dentists and helping patients determine which treatments are best for individual dental needs. Excellent knowledge of basic and advanced dental terminology and comfortable presenting dental information to patients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Treatment Coordinator
Figueroa Orthodontics
11.2021 - Current
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Provided support to clinical staff with insurance verification and authorization processes.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Explained policies, procedures and services to patients.
- Communicated with patients with compassion while keeping medical information private.
- Provided administrative support for patient care staff.
- Established strong work network by building professional relationships with physicians and fellow employees.
Private Babysitter
Bliss babysitters
05.2019 - Current
- Provided meals, snacks and drinks for children according to parents' instructions.
- Organized activities such as games, arts and crafts and outdoor play.
- Changed diapers and potty trained toddlers.
- Kept accurate records of daily activities including meals served, naps taken and medications administered if necessary.
- Maintained a safe environment by supervising all activities closely.
- Transported children to school, daycare or other activities as needed.
- Attended trainings on child development topics relevant to the job.
- Developed positive relationships with families through open communication regarding their child's progress.
- Performed light housekeeping duties related to childcare such as tidying up toys or washing dishes used during meal preparation.
- Created age-appropriate activity plans that promoted learning through fun experiences.
- Used organization and time management skills to multitask and keep children on set schedules.
- Communicated with parents about daily activities and any concerning behaviors.
- Balanced schedules to promote optimal rest, play and educational periods.
Treatment Coordinator
Dr.Jones Orthodontics
09.2017 - 10.2021
- Created customized treatment plans for patients based on individual needs.
- Tracked patient progress and updated records accordingly.
- Conducted financial counseling sessions for new and existing patients.
- Maintained communication with healthcare providers regarding referrals and authorizations.
- Provided guidance to patients about their financial responsibility for services rendered.
- Worked closely with medical billing department to ensure accurate coding of all services provided.
- Communicated effectively with physicians, nurses, social workers, case managers, and other healthcare professionals.
- Provided education and resources to help patients understand their treatment options.
- Participated in meetings focused on improving customer service standards throughout the organization.
- Established strong work network by building professional relationships with physicians and fellow employees.
Education
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College
Chicago, IL04.2017
High School Diploma -
Stephen T Mather Building Arts And Craftmanship High School
05.2014
Skills
- Expertise of Payment Plans
- Secretarial Duties
- Database Coordination
- Office Administration
- Bilingual (Spanish)
- Time management
- Strong interpersonal skills
- Schedule management
- Billing and coding
- Mail management
- Staff training
- Sound judgment
- Calm under pressure
- Professional and mature
- Reliable
- Punctual
- Appointment scheduling
- Insurance verification
- Treatment Planning
- Customer service
- Payment collection
Languages
English
Spanish
Certification
- CPR
Education and Training
High school and college
References
References available upon request.
Timeline
Treatment Coordinator
Figueroa Orthodontics
11.2021 - Current
Private Babysitter
Bliss babysitters
05.2019 - Current
Treatment Coordinator
Dr.Jones Orthodontics
09.2017 - 10.2021
High School Diploma -
Stephen T Mather Building Arts And Craftmanship High School
Associate of Arts -
City Colleges of Chicago - Wilbur Wright College
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