Nicole Gaither

Provided accurate customer quotes covering food, beverage, and staffing details.

Managed inbound phone call and email communications supporting planning process inquiries and questions about services offered.

Ran tastings to gain deeper understanding of day-of processes and improve operational readiness.

Managed event payment processing and transaction handling.

Managed event day operations, including setup, food and beverage service, cake cutting and serving, and final venue cleanup.

Managed event-day staffing for up to 10 employees.

• Directed daily store operations to maintain service standards, food quality, and order accuracy.
• Scheduled labor and balanced staffing needs to support peak-volume periods.
• Trained team members on customer service, product preparation, and operational procedures.
• Monitored inventory levels and ordered supplies to prevent shortages and waste.
• Enforced food safety, sanitation, and compliance requirements across shifts.
• Managed cash handling, deposits, and register controls to protect store assets.
• Reviewed sales and labor reports to improve cost control and operational efficiency.
• Resolved customer concerns quickly to maintain satisfaction and store reputation.
• Completed training classes to advance skills. Supported efforts to improve other store locations.

• Led daily studio operations to ensure consistent guest experience and smooth front desk workflows.
• Coached team members on membership sales, service standards, and spa policies.
• Monitored appointment scheduling and staffing to support efficient service delivery.
• Resolved guest concerns promptly to maintain retention and satisfaction.
• Managed opening and closing procedures, cash handling, and basic financial controls.
• Supported hiring, onboarding, and performance feedback for front desk and service teams.
• Tracked inventory levels and ordered supplies to prevent service disruptions.
• Reinforced compliance with cleanliness, safety, and brand standards across studio operations.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Resolved customer concerns quickly to maintain satisfaction and store reputation.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Developed and implemented strategies to increase sales and profitability.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.