Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Durham

Bloomington

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Claims Associate (Auto Express)

State Farm
08.2023 - 02.2024
  • Increased customer satisfaction rates through empathetic handling of customer concerns and timely resolutions.
  • Collaborated with team members to develop strategies for efficient claims processing and improved customer experiences.
  • Developed positive relationships with clients, fostering trust and open communication during the claims process.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.

Activities Assistant

Heritage Health: Therapy & Senior Care
10.2020 - Current
  • Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Factored-in abilities, needs and interests of participants in development of events and programs.
  • Communicated with family members and other caregivers to learn about past interests and hobbies and to provide updates on well-being and care of residents.
  • Liaised with community organizations to promote recreational activities.
  • Implemented and developed programs to promote physical fitness, teamwork and healthy living.

IT Support Specialist

AT&T Mobility
04.2007 - 04.2009
  • Translated complex technical issues into digestible language for non-technical users.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Offered new customers training to reduce frustration and improve customer satisfaction.
  • Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
  • Managed high levels of call flow and responded to AT&T's technical support needs.

Customer Service Representative

AT&T
01.2006 - 01.2007
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and supportive policies and procedures.
  • Managed over fifty customer calls per day.

Education

Computer And Information Sciences

Oklahoma State University - Oklahoma City
Oklahoma City, OK

Bachelor of Science - Information Technology

Heartland Community College
Normal, IL
05.2024

Skills

  • Activity Planning
  • Recordkeeping Skills
  • Event Coordination
  • Teamwork and Collaboration
  • Resource Allocation
  • Cultural Sensitivity
  • Documentation
  • Desktop Publishing
  • Office Management Software

Timeline

Claims Associate (Auto Express)

State Farm
08.2023 - 02.2024

Activities Assistant

Heritage Health: Therapy & Senior Care
10.2020 - Current

IT Support Specialist

AT&T Mobility
04.2007 - 04.2009

Customer Service Representative

AT&T
01.2006 - 01.2007

Computer And Information Sciences

Oklahoma State University - Oklahoma City

Bachelor of Science - Information Technology

Heartland Community College

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Nicole Durham