Nicole Doyle
Itasca,IL
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
25
25
years of professional experience
Work History
Technical Support Representative/ CSR
Pampered Chef
09.2009 - Current
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Used ticketing systems to manage and process support actions and requests. (JIRA)
- Translated complex technical issues into digestible language for non-technical users.
- Take ownership of escalated matters, as delegated by management, using empowerment, decision-making and best judgment skills.
Bartender/Food Preparer
Aramark
01.2016 - 03.2020
- Responsible to prepare & serve alcoholic/non-alcoholic beverages to patrons in a professional & pleasant manner.
- Mix, prepare, & serve drinks according to recipes approved by the Beverage Manager/Staff
- Issues checks for drinks served via electronic input system.
- Maintain daily inventory of liquors, beers, wines including tracking drinks & liquors in greatest demand to ensure stock maintenance, stocking additional supplies as needed.
- Maintain cleanliness in bar area.
- Fast Paced Environment.
Bartender/Server
Cucina Casale, Maple Tree, Bailey's, Bennigans,
05.1999 - 08.2009
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Education
No Degree - Accounting, Biology, Statistics
Oakton Community College/Triton College
Des Plaines, ILSkills
- Customer Service Expert
- Remote Support
- Active Listening
- Adaptability
- Attention to Detail
- Account Administration
- Online Chat Support
- Highly Professional
- Resourcefulness
Timeline
Bartender/Food Preparer
Aramark
01.2016 - 03.2020
Technical Support Representative/ CSR
Pampered Chef
09.2009 - Current
Bartender/Server
Cucina Casale, Maple Tree, Bailey's, Bennigans,
05.1999 - 08.2009
No Degree - Accounting, Biology, Statistics
Oakton Community College/Triton College
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